Verizon Sucks.
Moving sucks, but what sucks more is dealing with Verizon when you move. Recently my wife and I moved to a new location in the same town. At our old place we had phone and DSL service from Verizon. Verizon told us that both services would be active on our move in date. While phone service was active, DSL was certainly not. We got a call from a service rep. who was “pleased to inform me” that our “service-ready date” would be 2/9. We were told this on 1/31 and if this was anything like the last install, our DSL wouldn’t have been active until at least the 19th.
The best part about Verizon DSL is how they know they suck. They were all to prepared to offer us, without me complaining, the “we know we suck package” and offer us 2 months free plus $14 month for six months. Considering that we were delayed 3 weeks when we initially got the service back in July, and the fact that we were offline more that on back in December, I felt like i would be signing up for more headache. To make a long story short, we’re happy Comcast customers again. It took about two hours after hanging up from Verizon to get cable modem ( the rep apparently works really close by) and have it set up. How is it that Comcast can get you hooked up in matter of minutes once you have the hardware and Verizon takes weeks? How can Verizon even compete with that kind of instant gratification?
Either way, it’s good to ditch Verizon. I don’t particularly feel comfortable forking over cash to a company that would fuck over a bunch of folks who have put in their time.
February 6th, 2006 at 11:35 am
Yeah, but Comcast sucks big-time too. All you need to do is to walk around Brookline and compare Verizon and Comcast infrastructure. Verizon is largely underground, and where above-ground, is professionally done. Comcast has an unbelievable jury-rigged setup of bailing wire and tar that looks like it was borrowed from a Third World country. Also, Comcast is much worse about protecting customers’ privacy than Verizon. And Comcast wouldn’t even come to install our cable when we moved in until we got the town cable-license regulator breathing down their neck. (It was clearly because we were ordering the bottom-of-the-barrel package which they are required, as part of their licensing arrangement, to provide.)
I hate ‘em both, actually, but Comcast is higher on my shitlist. At any rate, we no longer have any Comcast anything, and while we have a Verizon landline, we have non-Verizon DSL (go Speakeasy!)
February 6th, 2006 at 12:35 pm
But did you know that Speakeasy leases their lines from Verizon? So technically, you pay for Verizon DSL through Speakeasy
February 6th, 2006 at 3:44 pm
I believe it’s only Verizon copper to the CO, and Comcast DSLAM inside the CLEC cage at the Verizon CO. But I could be wrong… At any rate, I’m perfectly aware that I’m using SOME Verizon infrastructure. Just cuz I think that they kind of stink doesn’t mean I’m outright boycotting them.
February 6th, 2006 at 3:45 pm
Whoops! ^Comcast^COVAD^
February 6th, 2006 at 9:33 pm
But you know who really sucks? Saab!
February 28th, 2006 at 11:01 pm
I’m living in my own Verizon hell right now. In frustration after my most recent conversation with a verizon employee, I went to the computer and Googled the words “verizon sucks”… apparently a search I should have done before ever signing up with them. Unfortunately they are the only local service provider in my area. My husband is looking into voice over IP.
And yes, they really, truly do suck. My grandfather is one of the retirees of Bell telephone being screwed by Verizon, and it’s a shame the way this pioneer for the industry is now being treated.
March 1st, 2006 at 7:34 pm
I am currently going through hell with Verizon too. When my wife and I got thier cellular service we got the same phones. Motorola crapphones. They suck…simply suck. I went through 3 of them all defective and useless untill Verizon finally gave me a new LG phone. 3 months later my wifes phone stopped working. Nothing but static when you call her. Well…because we were appearently 13 days out of our warranty with them they refused to replace it. Fine…so they say you can pay $50 for another phone. Well…thats $50 for the same peice of crap phone that we know is going to break on us. So we say is there another option? Sure…pay $90 for an older refurbished phone. WTF!? Were under a 2 year contract…one year into it. We would gladly pay $50 bucks for a replacement phone but we dont want the same piece of shit that we have already had 4 of. We want a different phone a phone that will work! Well to make an already long story shorter…we were brushed off by the guy at the store and when we called thier corporate office and spoke with a supervisor they told us how screwed we were by Verizon too.
April 4th, 2006 at 10:25 am
I know the feeling of being screwed by verizon. I have been told so many things by so many of their psuedo customer service reps that my head spins. I think the worst part is the helpless feeling I get when coming off the phone from speaking with them. All in all I’ve been told I’m eligible for a new phone no less than 5 times…..and everytime I go to the actual verizon store to get the said new phone…I’m told I’m NOT eligible. I don’t get it and the reps don’t know what to tell me. I want to switch over to another carrier. Anyone have any ideas?
April 12th, 2006 at 7:40 pm
Verizon SUUUUCKS
I called on 3/29/06 to sign up for DSL service. They said that a DSL modem would be sent within a week. I called on 4/5/06 to check on the status of the delivery. I was told that I will receive the modem on Thursday 4/6 or Friday 4/7.I called on 4/10/06 to check on the status of my delivery and was told that my modem was delivered on 4/4. I hung up the phone and called the gatehouse at my condo and, of course, it wasn’t there. The manager at the gatehouse had never heard of the name I was given for the person that signed for the package. I called Verizon back and I was told I was being transferred to Teleproducts. I was given a number in case I was disconnected. I was then transferred to the same number that I had just called. I tried called the different number that I was given and it went to the same automated phone tree.
I waited to speak with another Verizon rep. I was given a different number this time. I called the new number and it was Teleproducts! Oh joy, they were closed! I was able to use the automated phone tree to find my UPS tracking number though. I checked my order status at the UPS website. To my surprise, I saw that my package HAD been delivered…back to the warehouse in the wrong state. I called Verizon to relay that my delivery had gone back to the warehouse and not to my home and arranged to have a new modem sent. I wasted 40 minutes on the phone to sort out Verizon’s problem for them. They thought that I had received my modem. I asked for compensation for the time that I had spent on the phone and the time that I don’t have my modem. I was told that I would need to call billing, which had closed while I was on the phone straightening out the delivery situation. On 4/11/06 I spoke with a person at Verizon Billing and was told that I would receive a 2 week credit on my next bill in the amount of $16. Wow, my time is cheap. I called Verizon on 4/12/06 and I was given a new UPS tracking number and told my page was in transit. I checked the number and this delivery was made to the wrong state too. It showed my package as “delivered”. It was a different state than the first delivery. Verizon is getting closer! Maybe they will get it to me eventually through process of elimination. After being on the phone for 30 minutes I was told that I would need to place the order again by calling Verizon back and asking for Teleproducts. Oh, them again. I called back and Teleproducts was not an option on the phone tree. I tried to select orders, new and equipment but the voice recognition program would not understand the work equipment. I was connected with tech support instead. I asked to speak with a supervisor. After explaining my situation and spending 20 minutes on the phone he told me that he couldn’t help me. I would need to call back between 9-5pm and speak with Teleproducts. I spent 1 more hour on the phone with Verizon tonight.
April 13th, 2006 at 4:09 pm
John Kapili Mar 10 2006
Related Quotes 2/1/2000 GTE 73 1/4
Related Quotes 2/1/2000 BEL 61 15/16
Related Quotes 3/09/2006 VZ 33.58
Its been six LONG YEARS and Verizon cannot show any leadership. All Verizon can do is take from the very people that made them what they where. Verizon is like a big leech sucking the life out of all of US.
Can You Hear Me Now!!!!!!
April 13th, 2006 at 9:39 pm
Signed up with Verizon and have had 500% overbilling every month. Takes 1 1/2 hours each month to go thru the bill and fix it with idiot verizon reps.
April 21st, 2006 at 1:27 am
Laura,
I hear ya! I did the same thing and that’s how I found this site. 1,090,000 matches!
Mark,
Been there too. It’s the classic, “left hand/right hand” ignorance thing.
Here’s my story:
On the plus side, my Verizon internet experience has been fairly positive. It is blazing fast on my computer.
On the minus side, customer support is at the lowest level I’ve ever seen. I don’t like to bother someone until I am absolutely sure I have done everything on my end so I run through every conceivable check to see if the problem (when I have one), is on my end. I also wait a considerable amount of time, in case they are implimenting one of their famous, “We are in the process of upgrading your Verizon experience” nonsense programs. I still haven’t once seen any difference and this has happened a number of times.
Anyway, when I finally run out of options, I give tech support an email - of course, after using the useless, generic, good for nothing unless you’re a complete idiot who shouldn’t even be using a computer, help system. EVERY time, I receive a form email response directing me to the useless online help system - never fails! Only after about 3 tries and then, turning nasty do I ever get an honest, specific response.
The most recent one is another great example of how pathetic their service is. I have 2 email addresses that send to my inbox - 1 of which is constantly a source of spam. That one, I have set in a filter - everytime I receive something from that address, it’s deleted. However, there are sometimes that I need to use an email address for something that I know will eventually produce more spam, so I open the filter, use that address to get the info emailed, then reapply the filter again.
You can imagine my surprise when I went to email options the other day to find that (probably due to their trying to enhance my Verizon experience again), ALL email filter options and block sender options are GONE. Just like that! No more!. This is obviously not going to be in the generic help files, so I attempted multiple times to email them with a simple question: “What happened to the block sender and filter options?!”
Guess what? Their stupid ‘email support’ system is ALSO not working! There’s a shock! It’s called, “We know our service sucks so we’re just not going to bother with it.” At least, that’s the impression that comes across.
I’m just glad I’m not the only one who has a problem with these people. Maybe it’s time to go back to Juno!
April 24th, 2006 at 11:03 am
Beyond belief are the negative experiences with Verizon I’ve had just trying to get DSL service up and running. I have literally spent hours calling, being transferred, giving my account number again, being told I would be called back and never being called back, sending e-mails, etc., etc., etc., etc. It is astounding how bad they have been on my simple order. It’s not a matter of waiting for the technological workings to happen and being impatient either. I am on week six although my original ready date was supposed to be three weeks ago. No honest answers yet. An internal person did tell me that she had to talk to 3 different people internally and couldn’t straighten it out. I’ve heard multiple theories. I’m not in the boonies. I’m in New York City. If I were a shareholder I would be interested in knowing how many HOURS of their manpower is unnecessarily wasted on each new customer. I should have known when my original order took 45 minutes. Truly disgusting incompetence.
April 25th, 2006 at 4:48 am
I used to be a Verizon Technical Supervisor. To talk to me, you would have to ask to talk to a supervisor or manager at least twice. This type of complaint is the second most common complaint I heard, that a customer was promised DSL on a certain date, the “Service Ready Date,” and the customer did not receive the service. In Verizon’s defense, I don’t believe that its all their fault, DSL is a shitty technology to begin with. First, you have to have Verizon phone service already setup in the house, at that point Verizon begins the work order to have your DSL installed, this means that ILEC tells a DSL tech to go out to the DSLAM or ASAM and connect everything and install the testing software, which takes about 2 days. Then, they go through 24 hours of testing the line looking for problems. Assuming there are no problems, you get your DSL service a minimum 3 days after your phone service is installed and working. So, it’s not possible to have both phone and DSL service setup up on the same day. What is entirely Verizon’s fault is the Sales Department. They love nothing more than to lie about this process. They will promise you everything, just to get you to agree to pay. Now, its important for everyone to realize that when you call Verizon Tech Support or Cancellation departments, you’re probably not actually talking to anyone that gets a pay check from Verizon, you’re talking a sub-contracted company. But, when you call the Sales Department or the Billing Department, you probably actually are talking to a real Verizon employee. Everyone working in Tech Support and the Cancellation Department knows, Billing and Sales loves to lie as much as possible. So let me clear something up: “Service Ready Date” means, the date billing will begin to charge you for the service IF your service is active. If your service isn’t active, they conduct a very quick investigation to find out why and change the “SRD.” It’s a great concept, but know one in Sales will tell you it means that. So Verizon doesn’t train their employees how the process works and they just make it all up for you on the phone. Then when you call in saying, “My service was supposed to be ‘this date’ and ‘this date’ has passed,” they let you talk to the Tech Support Department to sort it all out. Cable is different because the equipment and software is probably already installed. DSL does not and will not have this luxury because of the way its setup. DSL gives each customer his or her own dedicated “spot” in the CO or RT (where the DSLAM or ASAM is), which means, if you cancel or haven’t ordered it yet, you don’t have a “spot.” Cable doesn’t have this dedicated “spot.” This creates a downfall and a plus. The downfall is: If 300 people wake up at 8:00am and jump online, their connection slows down. The plus is, if you cancel or order new service in a house, apartment or business that once had Cable, all they have to is “flip the switch,” which they do remotely. Every time I heard a customer talk about how Comcast or COX can get them online now, I told them to do it. Why would you get DSL if you can get Cable? Unfortunately, the answer is money, that’s why Verizon can keep doing what its doing despite the shitty DSL technology. Interestingly, I didn’t get fired for telling people to cancel (I probably cancelled about 9 people a day for my last 4 months). I just switched to a different company.
By the way, the most common complaint I heard was, “I’ve have my SRD changed 4 or 5 times, every time I call in, it’s a different date.” And then I check out why it keeps changing and I find out the CO is closed. Meaning there are no more “spots” available for new customers. And still to this day, I can’t figure out why didn’t Verizon count up how many “spots” there are, and then NOT OVER BOOK!! This is the reason I hate Verizon. I’ve never had their service and I never will. If I could boycott them I would. I’ve talked to literally hundreds of people all over the U.S. with this exact problem. And all I could do is offer them 6 months of free Dial-up service while they wait for someone in that CO to cancel.
The third most common complaint comes from those lucky enough to actually get the service. They’ve been having a problem and the tech on the phone said that a Field Tech would come out to their house sometime between 8am and 5pm, 48 to 72 hours after the problem was reported. “I’ve been home all day and a technician hasn’t shown up yet!” You wouldn’t believe how many different excuses I’ve given to explain that one for Verizon. But, I don’t work for Verizon anymore so, here’s some of the truth. There is an evil program made by Verizon’s TMG (Ticket Management Group) that goes around closing “Trouble Tickets” for various reasons. Things like: the phone tech didn’t put the customer’s availability in the correct field, not enough troubleshooting, line test are good, etc. This is one of Verizon’s: “Great Concepts.” Problem is, the damn thing would just close tickets because it “seems” like there wasn’t enough troubleshooting, the line test “seems” to be ok, whether or not it was actually done. And the tech that originally created the ticket would never know it was closed. So you just waited all day for nothing and I bet you had to take off from work to do it. I heard that one everyday. This is when I say “the time slot we setup was never a promise to you, I will be more than happy to setup a new time that you will be available but it won’t be a promise either and it will be a 9 hour window.” Well, I said it with more charm than that, but that was the basic idea, “Shut up, and I’ll try again, no promises.”
All of the complaints I read on this page I’ve heard plenty of times… Yep, Teleproducts keeps changing their number so no one can transfer you to it, netmail gets updated (which means they screwed up the update and now they’re fixing it), your SRD keeps changing because your CO is closed and nobody told you until now, the techs don’t know what they’re talking about, and so many complaints on other sites. I could go on about Verizon for hours, but anymore and I’d violate my confidentiality contract. Basically, VERIZON SUUUUUCKSS!
P.S. Just encase, I am in no way affiliated with Verizon or any of its subsidiaries. I am not speaking on behave of Verizon and everything I’ve said here is for entertainment purposes only. Except to say: “Verizon, YOU SUCK!” That’s official.
P.P.S. Really, Verizon, don’t suit me, just drop DSL and stick with Fiber Optics. I hear good things about that and you.
May 18th, 2006 at 5:32 am
Brett: You state that dsl is a “shitty technology” (your words). If that is true, then that means your former employer is cheating its customers by charging them good money for a bad service. That might explain why, in the first 48 hours of receiving my Verizon dsl package I had to call Verizon dsl tech support 15 times. It arrived last Wednesday; three days later I cancelled Verizon dsl service. As of yesterday, I shipped the equipment back to Verizon via UPS. My dialup connections are far more reliable than Verizon dsl ever was. If Verizon tries to bill me for anything related to dsl service, I’m going to take Verizon to small claims court and sue them. In fact, I’d even consider requesting the court to order several of the stateside Verizon dsl tech support representatives (including a supervisor) to appear in court as hostile witnesses. Maybe if they lost a day’s pay they might take their jobs more seriously…
May 29th, 2006 at 3:34 am
John,
The filter and block senders list has been down the last couple of months, Verizon is “working” on the issue with their partners and the update will not take place until at least June….. sorry
Brett,
I dont know how long ago you worked for Verizon or its affiliates, but Verizon now has a team ( that has been in place for a couple of months at least) of glorified agents that now take calls as a “supervisor entity”….. they have no real authority over agents….
Rob Adcox,
Verizon should not impose any charges on you as long as you cancelled before the “30 day trial period” is up, otherwise, your under contract. As far as requesting court orders to pull agents as witnesses, I dont know if that will work that good. Most of Verizon’s Tech support agents are outsourced by dif. companies. When you are hired by these companies, you are under a contract stating that you work for “said company” and you are not affiliated, nor have no work related relationship with Verizon (basicly you never heard of Verizon). When you are on the phone taking calls, you have never heard of the company you actually work for!! With that said, unless the outsourcing companies are mentioned in the lawsuit, I dont know if you could pull in those witnesses. Also, I dont know if you could obtain a list of those companies “legally”….. all the companies are under a strict confidentialiality contract. Last but not least, to cover Verizon’s ass, In the contract and terms of service you have to agree to, to get Verizon’s service, it clearly states that we DO NOT GUARANTEE TECHNICAL SUPPORT, and I am pretty sure somewhere it states it doesnt guarantee the product (being DSL) either. Not that I agree with all of there little tatics, I was just informing you of them!
June 2nd, 2006 at 8:14 am
Actually, it’s a moot point now. I cancelled Verizon dsl within 72 hours from the the time it arrived via UPS. I’m well within the 30 day trial period, so I won’t be billed. However, if I had decided to keep it, I would have done so keeping in mind that Verizon would be billing me for a service that, due to Verizon or one of its subcontractors, wouldn’t be providing in accordance with the terms of the contract. In short, if I ordered dsl service from Verizon, I would have done so with the mutual understanding that the intent was to sell dsl service. If that service wasn’t forthcoming, but In was being billed for it, then Verizon would have been guilty of breach of contract -and possibly false advertising. Under those circumstances, I would have reported Verizon to both the FCC and the FTC, and requested an investigation. I would also have sued Verizon, and if necessary would have asked the court to declare certain of those hired either by Verizon or their subcontractor(s) to appear as hostile witness(es). If the court ordered it and Verizon failed to comply, then Verizon would have been guilty of contempt of court. That issue would be strictly between the courts and Verizon. All that aside (Whew!), I thank you for the feedback.
June 4th, 2006 at 8:43 pm
Three years ago, I signed up for Verizon DSL because it was the only broadband in town. They sent me a defective modem, never fessed up to it, never got a connection or call service number, and never got a refund. Thankfully, Charter Pipeline came online soon after. Flash forward 3 years of blissfully problem-free service with Charter Pipeline. Works like a dream with my Linksys router, etc. Stupid me listens to me co-workers that say they’ve been problem free with Verizon DSL for over a year. Even works with their Linksys router. So, AOL sends me package deal: AOL plus Verizon DSL for $24 a month. What a catch! What a joke. I swore I wouldn’t dump my Charter Pipeline until I got the DSL to work with my Linksys router. I’ve spent 4 months, 40 hours, 20 of it with tech support (online and phone) for them to tell me it’s my router that’s defective. I tell them endlessly I have more proof it’s their lack of knowledge with configuring DSL to the router that’s the problem. I’m sick to death of them saying it’s the customer’s equipment that’s at fault. The first modem they sent me had a defective reset button. The last 3 people I talked to online were not aware that their Verizon Central site has Westell 6100 modem configuration instructions online to connect with a wired router. They told me the modem is preconfigured to work with every router. Unlike Charter - they don’t have a staff of techs to come and set up your system correctly…because it all works ducky without a router!!
I’m having a computer programmer that managed to tweak his DSL to work with his router come over. At least he knows what he’s doing!
Who runs these Verizon DSL offers and systems anyway? P.T. Barnum? There’s a sucker born every minute!
June 19th, 2006 at 10:31 pm
Whine,whine,whine,whine blah blah blah blah blah thats all i hear from you people all day, so im kinda imune to it while you are ther crying in my ear, im talking to my buddy next to me about wher we are gonna party tonight, What do you think about that?
Seriously verizon does not pay me so why should i give a rat’s ass about your dsl not working if i can fix it great if i cant well then you my friend are SOL, o yea and threaten to sue all you want i just have you on mute laughing lol besides you agreed to the Terms Of Service and i do remember in ther it said the service is not guranteed at any speed or throughput but hey your the lawyer right?
Or i just might get tired of it and hang up on you (which i can do as soon as you mention a lawsuit FYI) It would go sumthing like this “Well im sorry that you decided to bring legal action into this sir but im gonna have to release this call and ask you to speak to verizon’s lawyers have a nice day” “Click” ROFL And yelling and name calling will get you nowher that’s just grounds for me to transfer you to spanish tech support good times.
Anyway on the bright side i am a nice tech support rep and do know what i am doing but if you wanna be an ass to me then im gonna be one right back simple as that i dont know you and i dont care about you.
Because the reality is i could setup your whole dam home network wired or wireless and you would walk right by me on the street not even glance at me just because how i look or dress.
So the next time you see a kid with baggy jeans and his hat cocked to the side that might be the guy that you talked to on the phone that finally got your dsl working after talking to 6 diffrent tech support reps think about it.
June 21st, 2006 at 4:36 pm
I have been lucky enough to not have problems with my Verizon DSL, but the online bill pay, si really were I feel like screaming! For the last two months, I have tried to pay my bill online, something I was doing already. For some reason, maybe since Verizon gave their business to Phone Charge Incorporated, I can no longer pay my bill online! I type in all of my “correct” information, and then hit ‘pay bill’, the site comes back with a message that says my account information is incorrect! I check everything, it’s certainly ‘correct’, then try agin to pay the bill, same message, along with call customer service to pay over the phone. Well, I called customer service only to get those crappy automated ‘things’, that direct me to the department to pay my bill, which turns out to be Phone Charge Incorporated, which is also a robot ‘thing’!!!This company charges $3.50 just to pay your bill, I’m sorry, but why would I pay something to let me pay my bill?!! It’s crazy! I will not pay what I consider to be ‘black mail’ money, to a company to get my bill paid! I wonder if there are any others out there that used to pay their bill online, only to find more recently that they have an error with their account information, and have to pay this crazy fee, if so we should file aclass action against Verizon!
June 22nd, 2006 at 3:35 am
I work in the supervisor escalation team. That means if you ask for a supervisor twice you will talk to me or one of my team members. This means you are upset right? Don’t be.
I truly can understand all the frustration as I deal with it on a daily basis. Not all technical support agent are like those above, I would say many do care. We are working with the tools and limitations that are available to us. Some of us know what we are doing, some of us do not. I personally am very confident and feel I can address any issue and am happy to do so.
Ok so we missed your dispatch and you took the day off work. “I’m sorry” - I am not the guy going to your house, if I made the promise I would be there. I will call the Maintenence Control Office who will check to see if the job is still assigned for the field tech. If the field tech is not backed up that day you are in luck, if not I’m sorry, we’ll reshedule. Different problems recquire different times and those in similar work know what I mean and will understand. I understand your frustrated, but I truly am sorry.
OK so your Service Ready Date was a week ago. I’m sorry I am not the one who is installing the DSL. As stated above, DSL takes longer than cable to provision, but once installed it is more reliable than cable networks. If your issue is taking too long I send an e-mail to an expedite team or call Provisioning who can expedite the order. Move orders with the same TN seem to take really long (more than 3 weeks) so prepare to wait but once it’s up just remember it’ll be reliable and cheaper than cable. If we can’t qualify the new location then I’m sorry your are out of luck, the distance is too far from the central office and the DSL signal will not hold.
OK so you have a router and nobody can help you. No problem I’ll fix that. Frontline techs seem to shy away from this as they are either untrained or fear the calltime of the call will get too high. But in all honesty, I can hook up any router you throw at me and will be happy to set up all the wireless with you.
If you treat me bad, I will treat you nice, I understand your frustration and truly do want you to be happy with the service. No, I am not a sales rep, or even a Verizon employee, but I believe I can help people while I work in this job and all have been grateful for my diligence. I will be the first to say that some of the Verizon policy is horrid both internal and external, but I still believe it is a consumer’s dream. It’s cheapest around and it’s reliable when it’s working.
And to those that complain about everything well, I hope you can develop your personality to be more patient and grateful. Without going into detail I would say that many people complain too much which only takes more time and then further complain that they have taken too much of their time. State your problem, we’ll troubleshoot, fix the problem, I’ll be courtious and move on.
If you feel like you can’t get anything done, or the frontline agent does not know what they are doing, ask for a supervisor, I’ll be more than happy to help.
All coorporations suck, but a consumer has no choice. Know what you want and decide but ultimately understand that all humans deserve respect, both customers and agents.
June 22nd, 2006 at 11:34 pm
hey rob adcock, u sure are spouting a lot of legal mumbo jumbo, i’m guessing while u were sitting there being so smart u never took the time to look at the terms of svc u agreed to eh? well i’ll include some of the finer points for u…
8.1 The Service you select may not be available in all areas, may not be available at the rates, speeds, or bandwidth generally marketed, and some telephone lines may not qualify for the Service even if initial testing showed that your line was qualified. For DSL Subscribers, we will provision your qualified line for DSL at the maximum line rate available to your location based on our standard line qualification procedures, unless you have selected a level of service with a lower maximum line rate. All Services are provided on an AS IS basis and throughput speeds, line rate access to Usenet newsgroups and availability of your Service are not guaranteed, (see Paragraph 16). Verizon reserves the right to limit Usenet download speeds.
8.2 Verizon or its suppliers may, at any time, without notice or liability, restrict the use of the Service or limit its time of availability in order to perform maintenance activities and to maintain session control.
14.1 System Management and Service Performance. You are solely responsible for obtaining, installing, configuring, and maintaining suitable equipment and software, including any necessary system or software upgrades, patches or other fixes, which are or may become necessary to access the Service and to operate your computer. You understand that bandwidth is provided on a per-line basis, and that the speed and bandwidth available to each computer or device connected to the network will vary depending upon the number, types and configuration of computers or devices using the Service and the type of use (e.g., streaming media or downloading larger files, etc.), network or Internet congestion, and/or the condition of your telephone line and the wiring inside your location, among other factors.
You agree that the Internet is not owned, operated or managed by, or in any way affiliated with Verizon and Verizon is not responsible and has no control over the information or materials accessible via the Internet through use of the Service. You further agree that Verizon does not own or control all of the various facilities and communications lines through which access may be provided, nor does Verizon guarantee access to or through websites, servers or other facilities on the Internet, whether or not such facilities are owned or controlled by Verizon. Verizon cannot and does not guarantee that the Service will provide Internet access that meets your needs.
16.2 VERIZON DOES NOT WARRANT OR GUARANTEE THAT SERVICE CAN BE PROVISIONED TO YOUR LOCATION, OR THAT PROVISIONING WILL OCCUR ACCORDING TO A SPECIFIED SCHEDULE, EVEN IF VERIZON HAS ACCEPTED YOUR ORDER FOR SERVICE. THE PROVISIONING OF SERVICE IS SUBJECT TO NETWORK AVAILABILITY, CIRCUIT AVAILABILITY AND OTHER FACTORS, INCLUDING WITHOUT LIMITATION, LOOP LENGTH, THE CONDITION OF YOUR TELEPHONE LINE AND WIRING INSIDE YOUR LOCATION, AND YOUR COMPUTER/DEVICE CONFIGURATION AND CAPABILITIES, AMONG OTHER FACTORS. IN THE EVENT YOUR LINE IS NOT PROVISIONED FOR ANY REASON, NEITHER YOU NOR VERIZON SHALL HAVE ANY DUTIES OR OBLIGATIONS UNDER THIS AGREEMENT (OTHER THAN YOUR OBLIGATION TO RETURN ANY VERIZON-PROVIDED EQUIPMENT, PURSUANT TO PARAGRAPH 12 ABOVE).
16.4 IN NO EVENT SHALL VERIZON (OR ITS OFFICERS, EMPLOYEES, PARENT, SUBSIDIARIES, OR AFFILIATES), ITS THIRD PARTY LICENSORS, PROVIDERS OR SUPPLIERS, BE LIABLE FOR: (A) ANY DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING WITHOUT LIMITATION, LOST PROFITS OR LOSS OF REVENUE OR DAMAGE TO DATA ARISING OUT OF THE USE, PARTIAL USE OR INABILITY TO USE THE SERVICE, REGARDLESS OF THE TYPE OF CLAIM OR THE NATURE OF THE CAUSE OF ACTION, INCLUDING WITHOUT LIMITATION, THOSE ARISING UNDER CONTRACT, TORT, NEGLIGENCE OR STRICT LIABILITY, EVEN IF VERIZON HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH CLAIM OR DAMAGES, OR (B) ANY CLAIMS AGAINST YOU BY ANY OTHER PARTY.
if u need more examples of how u have no way of winning that law suit take a look at the terms of service u printed out when u agreed to them… what? u didn’t print them out? ….
June 25th, 2006 at 12:46 am
you don’t know how bad Verizon suck, you have to work for the billing dept for dsl to know.First off we are contracted thru another company that pays us less then half what Verizon is paying them for us to be there. Customers do need to read the contracts that is sent too them, once they do they will find that threating to sue is a joke to us. Also we are sorry for the way things have gone for you but do you really think i’m going to be nice too you when your screaming at me for something i didn’t do. Also by law we don’t have to give credit over 90dys we bill you every month so don’t call me in 06/2006 saying you didn’t know you were being billed from 05/2004 till know and want a credit. It’s not going to happen stop asking relax and let it go pay attention to your bills all of them not just verizon.Word to the wise everyone is not as sane as others i wouldn’t call and threating and cuss at the reps…..wow they have all your infomation imagine the things that can be done other than cancel your serivce too you.don’t piss off the wrong rep is all i’m saying they don’t all stay working for the company and they will take info with them. if your so unhappy with the serivce switch to another comapny they are out there
June 28th, 2006 at 10:01 am
As you can see, the Verizon reps could care less. I have had the same problems many of you have had. Here’s a tip. Everytime you have to call them get a $50-$100 credit for your time. I have free service for months plus a $100 credit. Let them laugh - who cares? - because now they’re paying you! Also, Verizon is a regulated company. So, file a complaint with your state’s telephone commission. That really gets their attention. After playing their games for a while, I filed a comlaint with the state and told Verizon about it. I had Verizon people fix my problem within 1/2 hour after that, including a tech coming to personally see me (within that 1/2 hour) who told me how bad Verizon really is, and he gave me his cell phone number for any future problems. My own personal “Verizon Bitch” - PERFECT. Of course they suck. They have a$$h@les working who really don’t care. “Ohh…we screwed up and you don’t have phone service…..ha ha ha……wait another month…..ha ha ha….and by the way……because your pissed at our incompetence we’re going to screw up your service more….ha ha ha…….. hey BillyBob this guy’s pissed…..watch this, I’m really going get him going…..ha ha ha……. .” GET MONEY EACH TIME YOU CALL AND FILE A COMPLAINT WITH THE STATE (then get cable or VOIP).
June 28th, 2006 at 4:44 pm
Don’t worry about this customer calling Verizon, tlove: I’ve cancelled my Verizon service and have signed with one of your competitors. As for yelling at Verizon employees, I for one never did that, even though I probably should have a couple of times. Having to deal with tech support 15 times in a 48 hour time period definitely stretched my patience. I think you’ll find that a little competence goes a long way…
June 29th, 2006 at 9:31 am
I spent 5 1/2 consecutive hours on the phone with Verizon representatives yesterday, including tech support twice, billing, sales, customer service, DSL specialists and supervisors, FiOS specialists and supervisors, and some unnamed high level supervisor who I could not speak directly to. I have had DSL for a year at my current location, and decided to upgrade to FiOS. Upon placing the FiOS order, my DSL was promptly canceled without scheduling the FiOS install or setting up a DSL cancellation date. I no longer have any Internet connection at my house, Verizon “lost” my FiOS order, and I cannot get DSL back because my account is “pending closure”. Perhaps the finest moment was when a supervisor told me that my DSL was cancelled when I placed the FiOS order, yet when I asked him when my FiOS would be installed, he told me I showed no order for FiOS. Hmmm… He also showed a DSL cancellation date of sometime in July. So why was it turned off early? NO ONE KNOWS! I spoke with about twelve people yesterday. Nine of them totally blew me off, gave me the runaround, and didn’t care at all about the fact that I telecommute from home and have no way to work without an Internet connection. Three people were genuinely upset for me, are doing everything they can, and have followed up with me several times (if only to tell me nothing has been resolved).
Verizon turned off my DSL by accident, yet cannot turn it back on. I can’t reorder DSL because I have a FiOS order (though no order in the sense that it would be installed any time soon), and my DSL can’t be turned back on because it was deactivated. So DSL is gone and I turn to my last resort: FiOS. Until this pending status on my account changes (aka my DSL is completely gone), I can’t reorder FiOS or set up an install date. Once I am able to do that, a week and a half until the install at least.
It is unfathomable to me that there is no possible way for Verizon to get me connected to the Internet or that they can’t speed up my FiOS install to make up for the fact that they suck and disconnected my DSL for no apparent reason. One representative followed up with me last night just to tell me that all of the tech engineers were scratching their heads because this was a computer error that shouldn’t have happened and they can’t fix.
Great. Glad to help you troubleshoot. Meanwhile, I am working from alternate locations with no way to do my actual work because my real work software is all on my desktop at home. I would like to thank the Verizon employees who actually care and say, I am calling Comcast today to see if they can get me set up with their triple play. I currently have local and long distance phone, DSL, and DirectTV from Verizon. I wonder if they’ll be sorry to lose a customer.
June 29th, 2006 at 10:22 pm
Jonsey, Verizon won’t care if they lose a few customers, but after word of mouth spreads about the screwing over the customers get, Verizon will lose a lot of customers. People don’t like being cheated out of good money, but they tend to get mean when the company screwing them over does it with the level of arrogance that Verizon has. That arrogance shows in some of the posts left here by some of the Verizon tech suport. Basically they’re telling the customer, “Screw you. We don’t care if you cancel Verizon.” Their arrogance and their stupidity prevent them from seeing who pays their paychecks, but they’ll find out when Verizon has to cut its work force once again due to a drop in sales. If only the suits had a clue… Nope. They’re stupid, too…
July 3rd, 2006 at 3:09 pm
Verizon really Sucks!!!. They are big liers. They constantly cheat their cumstomers. I have lived in American for 16 years, I have never had this kind of bad experience I had with Verizon cumstomer services. I wonder how a bad company such as Verizon survives in this most advanced coutry in the world. Ther services are much worse than those of any chpeast service provider in any third world country.
They turned off my phone line and dsl by accident last month, it took me more than six hours of talking and yelling for me to get my phone line back, but the deactivated dsl never got back on.
I moved out the old place to this new place at the end of last month. I had a work order for new services for the phone and dsl. They never showed up on the specific day. They rescheduled the service day without any notification. Due to this, I simply blew a whole day off. After spending numerous hours with cumstomer service reps and supervisors, I got a second date. They did not show up again. I tried to get hold of someone repsponsible for numerous trials with a pay phone, it is virtually imposssible to talk to a right person. They simply don’t care their customer’s complaint. They simply turn around my call, which ends up with no body. The complain is always in the air and nobody cares about it. They do apologize every time I call, but thatis it. They do not correct any problmes. It is almost like you are talking a machine. Your call just revolves. It is much better talk to a cow or any animal.
I am stuck with a new house with no telephone and internet and without Verizon’s doing nothing (they do not even keep their promises!!), I feel like I am living in a desert or something. Seeing the irresponsibities and arrogance by Verizon, I can picture the future of America. I start regretting becoming an American citizen recently.
BE AWAKENED, VERIZON! YOU ARE CORRUPTING THE AMERICAN SPRIT!!!!
YOU ARE POLLUTING THE GLORY OF AMERICAN INTEGRITY THAT HAS BEEN BUILT UP FOR MANY YEARS.
IS THERE ANYBODY WHO CAN DO SOMETHING ABOUT VERIZON? JUST DISINTEGRATE THIS COMPNAY OR STOP THE MONOPOLY BY VERIZON AND BRING ANOTHER COMPETITOR.
THANK YOU FOR YOU ATTENTION .
July 21st, 2006 at 11:18 pm
Verizon really does take it to the men and women of this country. They don’t stand behind the phones they sell or their service. I HAD a cell phone from verizon and had it replaced 3 times with the smae problem on all three phones in four states. (WI. IA. NEB. CO.) The phone did not recieve all of the texted messages plus the phone could not be used indoors, period! It was an LG phone before i took into the verizon store and broke it in half and asked the rep if he beleived that the phone didn’t work now. Then to my amazment, when i tried to cancel my service they wanted me to pay 170.oo $. I told them to suck eggs that i was unsatisfied with the service and i shouldn’t have to pay. Now two things here, one, all i wanted was a phone that worked, they told me i had to take it up with LG, I bought the phone from verizon, not LG, and two, they said if i didn’t brake the phone they could have done something for me. I asked them, “why wasn’t that offered be fore i bnroke the phone?” I gues they had my money so it doesn’t matter what they do to me. I should have listened to my friends and got another cell company besides verizon. I didn’t and i got screwed, big time. DO NOT EVER GET VERIZON SERVICE UNLESS YOU HAVE A LOT OF TIME AND MONEY TO THROW AWAY!!!!!
Its like i told the last rep i talked to, when verizon goes out of business, i throwing a freakin party!!!
August 4th, 2006 at 10:27 pm
I’ll bring the kegs! Verizon is going down the tubes. They tried to screw me over w/broadband. I cancelled the service while I could, packed their sh*t in a cardboard box, and sent it back to them via UPS (I hope UPS stepped on it a few times).
Verizon, your day is coming, you corporate slime. Can you hear me now, VERIZON CEO?
August 15th, 2006 at 4:48 am
I am a Verizon Technical Support representative, and i agree on most points that “Verizon Tech Support” made (look up). I dont work for Verizon, i work for a subcontracted company. And heres a little secret for all of you, bitching and moaning dont serve any purpose, when you do that i just press the “Mute” button and let you yell all you want. My job is too help people who call, you can bitch and moan all you want, im still gonna help you, but if you stop bitching and moaning for just a second you could see that it would be way faster if you just shut your mouth.
This is in no way intended to offend anyone, just be reasonable, instead of wasting my and your time by yelling and moaning you could just do what i tell you to do and we would be done in just a second.
We dont really care if you have been on hold for 45 mins. we dont really care if this is the 6573214 time that you have called. To put it simply we dont care about callers, our job is to help you and we will try to do our job, that is if you let us.
August 17th, 2006 at 8:45 pm
Verizon customer service sucks, it is a living nightmare! We signed up on a 14 day promtion to try two phones and service from Verizon. If we decided to not keep it, we would be credited 100% except for the per day phone usage charges.
We tried it, but we got poor quality service. First attempt to turn them in the salesman performed an “upgrade” and said try them for a couple more days. We did but the service did not improve. On day 9 we took them back, have a receipt and have recevied credit for the phones themselves $106.99 on our credit card.
However, we are still being billed for phone service plus setup charges. Third month of billing and we now owe $650.00 We have received threatening letters and calls that we will be turned over for collection.
Everyone we have talked to has been unresponsive and we have acheived nothing. Finally last Monday eveing I spoke with a fellow that I thought was sincere and was going to be able to help. He called the Verizon dealer that we dealt with who confirmed that we had indeed turned them in and then I faxed to him a copy of our receipt where whe had returned the phones. Verizon was not able to directly send him any paperwork. He promised to call me on 8-16-6 to let me know that the bills were taken care of and we would receive a final bill for 9 days usage.
Did he call? No. Is it resolved? No. All though I had the full name of the customer service fellow that seemed to care, no one knows what state he is in, so I couldn’t talk to him tonight. However, they could send him an email. The gal I spoke to tonight would not even attempt to help me. She was sorry I had a bad experience. She stated that it does take three months to clear up problems. It has been three months, it will soon be four!
When will my Nightmare with Verizon end? What are my options? I am frustrated. I hate Verizon. Wild horses couldn’t drag me away from Cingular.
August 19th, 2006 at 12:37 am
Tech support Andrew’s arrogance is typical of the arrogance I experienced with Verizon and its subcontracted minions. Andrew is apparently blind to the fact that the people he seems to strongly dislike are the same people who make it possible for him to have his job. I would think he would have more appreciation of that fact. I understand that dealing with the public is difficult. I’ve had those types of jobs, but to tell us that he’s going to hit the mute button if we DARE to voice an objection to how we’ve been treated by the company he represents is indicative of his immaturity and lack of professionalism.
All of that aside, I decided ahwile back to cancel Verizon in favor of one of its competitors. I’m happer with the service, and I’m treated with dignity -something which andrew apparently fails to grasp while speaking down to we mere peasants.
August 27th, 2006 at 2:44 pm
Yet another reason why Verizon sucks…
Verizon Wireless is quick to send you a text message when your bill is past due. But go over your plan minutes and they are strangely silent. They are rubbing their hands together in glee over my recent $750 phone bill.
August 27th, 2006 at 9:15 pm
Yes, we put up with much the same as you all have: multiple appointments that are not kept, service call charges when no service call made, equipment charges for new equipment that did not fix the problem, and lies concerning sending the equipment back. We voted with our pocketbook and verizon is now history in our house. We went pure Brighthouse for TV, internet, and phone. And wrote a letter to Attorney General in FL. Don’t know if it will go very far, but we cut them off. Damn it feels good!!!
August 29th, 2006 at 3:17 pm
Will never choose VERIZON PHONE COMPANY EVER AGAIN!!
THEY SUCK.
THIS MORNING I WENT TO DIAL MY PHONE AND THERE WAS NOTHING ON OTHER END..NO DIALTONE NO ANYTHING. I DIDNT HAVE A CELL PHONE TO USE TO CALL ANYONE TO GET IT REPAIRED AS MY HUSBAND HAD OUR CELL PHONE. THIS IS A LANDLINE I AM SPEAKING ABOUT.
HE CAME HOME AFTER HIM NOT BEING ABLE TO GET THROUGH TO OUR HOME. I HAVE 1 YEAR OLD TWINS AND CANNOT BE WITHOUT PHONE SERVICE.
THE CUSTOMER SERVICE REPRESENTATIVE WAS SOOO RUDE TO MY HUSBAND AND I ON THE PHONE. HE HAD THE ODACITY TO TELL US NO ONE CAN REPAIR THIS UNTIL AFTER LABOR DAY! TODAY IS 8/29/06. THIS IS LUDICROUS!! I HAVE SMALL CHILDREN AND CANNOT BE WITHOUT PHONE SERVICE. THE CSR RESPONSE WAS TECHS WERE BUSY. NOTHING HE COULD DO. NEVER APOLOGIZED OR HELPED ME IN ANY WAY,SHAPE OR FORM. I TOLD HIM,GEE, WHAT IF MY HOUSE WAS BURNING DOWN AND NEEDED TO CALL 911 OR HAD ANY OTHER EMERGENCY? HE SAID TECHS CANNOT COME OUT TIL AFTER LABOR DAY! AND SAID OH WELL. WHAT A MORON.
I SAID YOU COULD CARE LESS ABOUT ME! I TOLD HIM I WANTED TO SPEAK TO A SUPERVISOR AND HE SAID HE WAS BUSY! OF ALL THE NERVE. OF COURSE 7 HRS. ;LATER NEVER RECEIVED A CALL BACK. I TOLD THE INCOMPETENT CUSTOMER SERVICE REP. THAT I WILL BE SWITCHING CARRIERS. HE SAID, DO WHAT YOU NEED TO DO. TECHS CANNOT COME OUT UNTIL AFTER LABOR DAY.
HOW HORRIFYING TO KNOW THESE PEOPLE HAVE NO CONSCIENCE, NO BRAINS, TO HELP PEOPLE WHO ARE PAYING FOR THIS COMPANY! NEVER AGAIN. I WILL TELL EVERYONE I KNOW NEVER TO SIGN WITH VERIZON…
I REPORTED THEM TO THE FCC ALSO. THIS IS HORRIBLE THAT A COMPANY LIKE THIS WILL NOT EVEN HELP SOMEONE AND HAVE TO WAIT A WEEK FOR SOMEONE TO COME OUT TO FIX A PHONE! I AM IN MASSACHUSETTS I MAY ADD!
THIS CUSTOMER SERVICE REP MOST LIKELY IS A HIGH SCHOOL DROPOUT WITH HIS ATTITUDE AND CHARM!
September 8th, 2006 at 5:15 pm
My boyfriend and I have had verizon cellphones for several years in northern Colorado with no complaints. We just moved to a suburb of Denver and found out it’s a verizon dead zone - our entire neighborhood AND our new house. Right away we went to a verizon store and the dude there updated our towers and software with no improvement and said no problem, if you don’t get service they will let you out of your contract with no penalty. Well guess what, it’s not that easy. They worked some mumbo jumbo on our phones and we have TWO bars on our phones (before that we had to get a land line in our house plus new cellphones through Cingular which get FIVE bars, hello!). Apparently verizon thinks two bars qualifies as “good service” - I still get static and I think it’s complete bull. And if we want out, we have to pay $175 each, or pay for more “powerful” phones which are still no guarantee.
September 15th, 2006 at 11:18 am
OK PEOPLE,
HERE IS WHAT I’VE BEEN DOING! ANYBODY AND EVERYBODY THAT HAS SOMETHING TO DO WITH VERIZON, CIRCUIT CITY, BEST BUY, LG, ECT. ETC… I’VE BEEN CALLING THEM AND TELLING THEM I’M STAGING A BOYCOT UNTILL THEY QUIT AFFILIATING THEM SELFS WITH VERIZON. I CALLED CIRCUIT CITY THIS MORINING AND THE MANAGER TOLD ME HE WAS PISSED ABOUT THAT BECAUSE ITS NOT HIS CHOICE TO HAVE VERIZON IN THE STORE ITS THE COMPANY. EXACTLY MY POINT. AND I’VE BEEN STICKING TO THAT. IF I GO TO A ELECTRONICS STORE AND SEE ANY THING VERIZON IN THERE, I WALK OUT AND EITHER CALL THEM OR EMAIL THEM AND SAY I’LL NEVER SHOP THERE AGAIN BECAUSE OF VERIZON. RADIO SHACK IN OUR TOWN QUIT DEALING WITH VERIZON BECAUSE OF THE NUMEROUS COMPLAINTS, AND NOW WHEN I NEED SOMETHING, THATS WHERE I GO, RADIO SHACK.
SO EVERYONE EVERYWHERE NEEDS TO DO THIS TO VERIZON TO TEACH THEM THAT THEY CANNOT CONTINUE WITH THEIR LESS THEN TERRIBLE SERVICES.
VERIZON SUCKS!
PS. LAURA, I HAD THE SAME PROBLEM AND FILED A COMPLAINT WITH THE BBB AND CONSUMER AFFAIRS.
September 15th, 2006 at 11:37 am
Now see, this really pisses me off! I actually spent time reading the tech support messages on this site, and it goes to show everyone, VERIZON DOESNT GIVE A SHIT ABOUT THE PEOPLE, JUST OUR MONEY! THATS WHY MY ABOVE STATEMENT SHOULD BE CARRIED OUT BY EVERYONE. BITCHING ON A WEB SITE DOESNT CUT IT, BOYCOT VERIZON, ITS AFFILIATES AND THEIR WALLET!
VERIZON SUCKS!
September 20th, 2006 at 2:18 am
You people need to get off your rear end, stop complaining and whining and switch to another company already! Geeze if you people put HALF the effort you put into bitching into changing to another company, you wouldn’t have the majority of the problems you have. When I moved to the state I currently live in I went through a temp agency to have a job right away while I awaited a job in my field. I had no idea it would end up at a Verizon sub-contractor. I wasn’t even told it was Verizon until the first day I actually showed up at where I would be working. Let me tell you this place is a mess…it’s a sublet of Verizon for the DSL billing…the training is a joke, the people who work there are a joke….I pray that most of them are just there because of needing some sort of temporary job like I did because anyone who would choose this type of work is insane. I had never before worked at a call place and never will again. Verizon is shady, I will give you that; but the customers are the most moronic, ignorant individuals I have ever had to deal with in my life. If you think you are going to call someone yelling, screaming, cursing, etc the second you get on the line, be advised you will be hung up on. Or I wouldn’t even think twice about disconnecting you altogether since you’re so disatisfied with the service anyways. Come on, grow up and have some self control. We all get angry but only low class people lose control like that. Would you go into a public place making an ass out of yourself like that? Well Probably some of you since I never knew such people existed until I got on a telephone. But all in all–I would never be stupid enough in the first place to use Verizon’s services. Stop being a penny pincher, spend the extra $10-15 to have a cable internet connection (like I and any smart person would) and move on with your life. Some of you all need to be calling Dr. Phill and not Verizon….
September 21st, 2006 at 12:47 am
Quit your bitching you little baby, ooo nooo im not gonna shop wher they sell verizon good luck with that because they are everywher moron. Actually i take that back they are almost everywher ther are plenty of other companys out ther who want your money, so just like i told the last guy who said he was going to a another company DO IT ooo im gonna go to comcast well guess what they suck too…. atleast verizon’s people dont fall asleep on the job they might take a month to get it done but it get’s done eventually.
September 23rd, 2006 at 1:27 pm
Where do you people live in the absolute sticks? My area has many phone companies to choose from and a cable provider as well as several sattlelight companies. I use Cox cable and I NEVER have issues with my internet. In fact the entire time I’ve had it for the past 3 years its probably been out 2 or 3 times and that was due to some type of area outage that didn’t even last but more than a couple hours. DSL sucks!
September 29th, 2006 at 2:31 am
WOW. I sure hope that those posters that say they work for Verizon really don’t. I work for Verizon, 15 years, and hate them as well, but there is now way in hell that I come off all righteous for talking like that to our customers, even if they hate us. They must be former Bell Atlantic employees and not former GTE employees. Bell Atlantic, as us former GTE people call Verizon, does not care for the customer. They only care about money. Do you know that a customer service rep is required to make three, I repeat three, sales attempts per call. The rep is not supposed to care if they are talking to someone who can’t even pay their $30 phone bill. They are Sale Reps, not Customer Reps. I’ve been there and it sucks.
For the record I don’t have any Verizon services, except wireless. I have Comcast phone. internet, and video. Comcast phone does not sound as great as Verizon, but it’s a hell of a lot cheaper.
September 29th, 2006 at 2:49 am
I read a few more posts and decided to make one more comment. In this state most of our COs are only staffed M-F 8-4:30. So if you call in trouble with your landline after noon on Friday I highly doubt that your problem will be fixed before 9am the next business day. We don’t do OT for POTS (Plain Old Telephone Service). We use to work OT for POTS, but our staffing has been cut back too much by Ivan the terrible.
October 2nd, 2006 at 3:55 pm
Yeah, ok for one, verizon is not every where idiot. And for two, how do you keep your job with an attitude like that. This is the exact reason i do not do business with verizon anymore. Thier employees do not care. But thats fine, And as far as getting shit done wirth verizon, only after you suffle thru the WHITE TRASH
October 2nd, 2006 at 3:57 pm
Yeah, ok for one, verizon is not every where idiot. And for two, how do you keep your job with an attitude like that. This is the exact reason i do not do business with verizon anymore. Their employees do not care. But thats fine, And as far as getting shit done wirth verizon, only after you suffle thru the WHITE TRASH AND find someone who actually cares, then and only then do you get results. and guess what verizon employee, VERIZON still sucks. I got my money back, thats all that matters.
October 3rd, 2006 at 9:51 pm
I dunno what can i say thanks for paying for my education people. I mean without you calling and pissing me off everyday i wouldnt have enough dough to pay for school, so i love you all please continue to complain as much as you want im all ears
wait let me mute you….ok go.
October 8th, 2006 at 8:12 pm
Hey verizon tech support,
I didn’t know preschool cost money. You obviously aren’t smart, for one you work for the worst cell phone/dsl company in the world. And two, you don’t read to goodly because if you notice my last posted message, umm smart guy in college, i did get my money back from verizon and did move on to better company. So i guess your the bitch now. Oh, and by the way, your school must be pretty damn cheap if you can pay on minimum wage. One more thing, thats a cute smilly face, did your mommy help you pick that. freaking moron.
October 9th, 2006 at 7:33 am
Actually his Mommy didn’t pick that out for him, WordPress did. BTW, how old are you? This last post sounds like it was written “goodly” by an 8th grader. I think it may be time to shut down comments if these posts are going to get this juvenile.
October 9th, 2006 at 9:33 pm
But it’s a great day here at Verizon how can i make your day even worse…oops i mean help you today? Im just so happy to assist you with that is their anythingelse i can do for you today jackass, i mean sir?
LoL youre funny, yea so what i make minimum wage you gotta start somewher i can see why you hate verizon you got screwed and their isnt anything you can do about it, so go bitch sumwherelse and remember have a nice day an thank you for calling verizon :).
October 13th, 2006 at 2:25 pm
Hey there Ryan, Thats pretty witty man. wordpress, how old are you? Those are pretty good come backs, did you stay up all night thinking of those? if you notice, that whole post was making fun of the verizon ass, and if you would take your head out of his ass you would see that. As far as the verizon ass goes, he demonstrates over and over again how stupid he is. If he would notice in my previous post, um, i think verizon is the one who got screwed. As soon as verizon started spewing their lingo on me, i called the BBB and the CPA (go ask your mommies what those mean) and verizon was all so happy to pay me back. Seriously, this is the last time i’ll write anything on this site because you guys have the IQ of an apple. Furtermore, The more the Verizon ass writes to this site, the more he makes verizon look bad and he makes himself look like a ass.
So thank you and good luck.
PS. Ryan, buy the way your post is wirtten, telling you you have a 8th grade education would be giving you to much credit.
October 13th, 2006 at 3:11 pm
Wow Verizon Sucks, you are a cranky-puss aren’t you? Just FYI, WordPress is the name of the Blogging software used used on this site. Scroll to the bottom of the page to see what I mean. The comment wan’t intended as a come back, it was just stating a fact that WordPress (the blogging software), inserts the smiley face. If you were to take you’re head out of your ass, you’d see that
Anyway, you’ve made my blog that much more entertaining, so thanks.
October 17th, 2006 at 9:19 pm
Actually im gonna confess here, i dont work for verizon lol nor did i ever say i did i just like flaming people rofl man was it fun.
October 21st, 2006 at 11:12 am
I’m In early stages of trying to get charges reversed by Verizon after I cancelled within the 15 days of starting service. I have all reciepts for returned merchandise(already credited for that)but am getting bills for sevice and disconnect fees; 175.00, activation fees 35.00. Customer service says they’ll will credit my account but I have a ahrd time beleiving them. They say it will take a week, then say it will take a couple billing cycles. Any advice on what to do to protect mylself and get the results I deserve for cancelling with in the 15 days?
October 24th, 2006 at 2:22 am
Tex, I can tell you as a former billing person. That even though your bill says you owe us money it does take time for it to appear on your bill. Your bill more than likely was in the early stages of being printed when you requested to cancel your services. I could be wrong. Do keep your receipts and take note of who you talk to. You should do that for any company not just Verizon.
Give it some time. If your next bill does not reflect your cancellation you need to call and find out what’s going on.
October 27th, 2006 at 4:10 pm
I can agree with all the Verizon sucks stories. I am in the midst of my 2nd one.
1st verizon sucks story is we had cell phones hooked up. Gave me a long distance cell phone #? and tried to charge me $$ to get a new #. Plus endless conversations as they set the familty plan bill up wrong.. 4 mos to fix that one.
The current Verizon sucks story suprized even many of the Verizon c/s people I spoke with. I signed up online and the # they gave me already belonged to someone else. The # they activated at my house was a defferent # and it belonged to someone else too! My mom called and we answered the phone & so did the other people that originally had that #. I got a new phone # assigned to me they say that will be hooked up today.. fingers crossed.
To make it even better the DSL service I signed up for the modem never shipped as the # they gave me had already received one (yes because they gave me someone elses phone # that was still using it!!!) They online person says she will sign me up but I have to pay 17.95 a mo. not 14.95 a month.. uh no thanks.. I want what I signed up for!!!! Fine they say. Go online and re sign up. ok, try this and now it says the new phone # is not eligable for DSL service! Check my address and it says it is eligable. Call a couple more people. get a couple more different answers.. no its not, yes it is… what?? waiting for a call back now….
UGH!!!!!!!!!!!!!!!!
Is the problem that no one there is empowered to do anything? Maybe they should give out awards, 1st csr rep that sets up new service correctly gets a prize…
October 31st, 2006 at 2:44 am
TJ,
Not providing DSL to EVERYBODY was the biggest mistake Verizon could have ever made. The company realizes that now, but it’s too late. Different customer service reps access different systems. One system looks to see if the CO can offer DSL. A different system looks at how far from the CO. There is also a system that will see if there is any device on your dedicated line that would prohibit DSL. Some reps have access to all three some have access to only a couple. Some unfortunately don’t give a rip and want a sale.
I truly hope that all goes well. Sorry for the mix up. Never heard of the same number being given out, like you describe in your story.
October 31st, 2006 at 1:48 pm
Ok soooo I check and verizon does still suck! I thought that it would be a cheaper way to go - presently i am with comcast….So I signed up for service. They stated that my dry loop line would be hooked up by Sept 22, and that i should have my modem right before that….well i got it and then ensued the problems…..Let the games begin! I had issues with setting it up..so i sat on the phone for about 2 hours..then apparently there were suppose to send a technican out to my home - well the tech never called he just showed up. Of course since we had no idea that he was coming we weren’t home, only found a tag onthe door. No name no number or anything to who we should contact to reschedule. So, I spent another 2 hours on the phone - being transferred, put on hold, etc. only to set up another appointment for a weekday between the hours of 1-5, so naturally i had to take off of work. Well they never showed up then either….I called wondering what was going on…evidently the ticket was closed - HOW ThE HELL DOES A TICKET GET CLOSED FOR SOMETHING THAT WAS NEVER ADDRESSED??? Anyhow, i excepted this explination, with much anger, and rescheduled again for the following day - this time they said they could have a tech out to my house between 6-7pm. HA that never happened. I called back again - 2 more hours on the phone. ANGRY again i set up another appointment for the following saturday - with the understanding that if they did not come this time I would cancel this horrible service…Well guess what they never showed up, oh yeah and I recived a phone call later that day asking if the service was to my liking….WTF! I vowed to cancel the service….I called cancelled they said they would send me a return slip for the modem…guess what never got it. Now I have bill for 32.46..so I called today to ask why i am being charged…it is b/c i haven’t sent the modem back…Well apparently they never sent me the return slip…so now they are telling me “dont worry about the modem” they plan to send me a check for 32.46 within the next 2 to 3 months. What a crock of shit. So now i am out 32.46…..I have spent numerous hours of my life with this stupid company spread over 2 months of pure hell! VERIZON SUCKS DONKEY DICK!
November 11th, 2006 at 5:31 pm
verizon sucks so bad I wanted to use there dsl, only 14 bucks a month they say, but that is only if you are a phone customer, I told them I already have a phone witch I love, I use skype they are a internet phone that works very good. I tryed to tell them I did not want there dsl after they said it would cost me over 70 bucks a month for slow dsl. But they went ahead and tryed to charge my credid card. Lucky for me the address I gave them was wrong so the card would not go. so instead of just sending me an e-mail telling me there was a problem with my card they tryed and tryed taking 1.00 dollar out of my account every 6 hours. then when I tryed to call them I could not get the right number, after 5 days 9 dollars and 4 hours on the phone, I just called my bank and told them I lost my card. I hate verizon……..I hate this company so much…. I wish I could slap the CEO in the face, about a millon times, then let him try to call 911 on my skype phone. NEVER USE THIS COMPANY. THEY WILL BEND YOU OVER. AND YOU WILL NEVER GET TO CUSTOMER SERVICE. WHAT MAKES THIS EVEN WORST IS I WORK AT A CALL CENTER……..F U VERIZON YOUR COMPANY IS WORST THAT AT&T…….
November 27th, 2006 at 4:55 am
I am amazed at how many similar experiences I find by typing “Verizon Sucks” in Google…
I have been in BILLING HELL with Verizon for a year and a half now. After spending hours with them on the phone, having my credit score ruined (which I has been immaculate since I was 18!), and it’s still not over.
I’ve resorted to going public with my issues at http://zippybackflash.com/blog/?p=63 in hopes that I’d hear from others with similar problems.
Horrible company!
December 4th, 2006 at 10:48 pm
Acn is a good company and if anyone more information call me at 315- 471-8259 and also they have video phones you can see people while you talk and the phones they let you make payments of 13.00 a month cool. If you don’t want people to see you can turn it off .
December 6th, 2006 at 5:24 pm
So, where are the Verizon support techs that have been posting? I have a problem with Verizon and I KNOW what the problem is but I can’t get any of their T-SET support supervisors to listen to me.
Here’s the scenario (and I’ve spent probably 18 hours on the phone with Verizon since this problem started). Let me preface by saying that I too have worked in technical support, I KNOW you catch more flies with honey that with vinegar.
Anyway, my parents Verizon DSL went down 2 weeks ago today at exactly 4:24 PM when there was some work going on in the CO. I’m am 99% certain that some old switch equipment has been changed out. This is significant because my parents were the 22nd DSL customer in that CO 7 years ago. I am quite certain that the new switching equipment does not work with their ancient 7 year old modem any longer. So yes, all the circuit tests make it look like every thing is working correctly, but there is no connection. I can’t seem to get anyone at Verizon to check out this aspect of the problem. I’ve had trucks roll to the CO, I’ve had a new modem sent (the exact same model we have now), but no luck, no connection–an in fact after every truck roll, the troubleticket gets automatically closed as resolved. Why can me, a stupid customer figure what the problem is but Verizon can’t!
Typically Verizon has been ok, they’re a little slow on connection speeds, but it’s acceptable as all my parents do with their connection is surf the net, read e-mail and download some iTunes. I suspect that their service has been relatively good because they are connected in the CO that is dead next door to Microsoft’s Redmond Corporate Campus and serves Microsoft. However, since this upgrade, my long time Verizon subscriber parents have no recourse and we can’t find anyone to care at all about their problem.
People these days get upset at lack of service not because they can’t surf the net or download iTunes, they get upset because the internet is how they pay their bills, access support for other services and companies, today’s family NEEDS the internet to do simple daily life tasks. Like it or not, that’s how it is.
So, any of you T-SET folks interested in tackling my problem since you say you do care and can fix my issue?
If not, I’m switching my parents over to Comcast…. My own Comcast connection hasn’t been down in over 6 years with the exception of 1 fifteen minute outage 2 years ago. It’s super fast too and when I call support I can easily get a person right here in Seattle — not a T-set or Tier 1 support person in Ontario Canada or Mubai India.
An example of good customer service? How about this…. Last month I left my purse at Starbucks, when I called the store (after closing) they told me they had it and I could come get it in the morning. When I arrived the next morning they had received a huge Christmas shipment and couldn’t find my purse. Me being me, said ok, and left my number with them and asked them to call when they found it. 2 hours later I received a call from teh store, they had it, I went and picked it up. On my way home from the store somone at Starbucks Corporate Office called ME and apologized profusely for the trouble and sent me a pound of ground coffee and 10 free beverages…. NOW THAT IS IS IS Customer support! I wasn’t even mad at the store, I understood completely that these things sometimes happen.
Verizon should take lessons in customer support and retention from Starbucks.
December 13th, 2006 at 4:50 pm
Yes Verizon SUCKS..I am thinking about placing my own TV ad with a recordings of their incompetent, arrogant demenor. I have a phone, with two lines, the second line was activated 7 months after the first…so when is my two year contact up???2 years and 7 months..on the first phone….NEVER NEVER agian would I dobusiness with them…they suck they suck they suck….I am so mad..I have been to 2 stores and called customer service 3 times, and guess what……I just went in to sign a new contract and get a new phone…they said I was not eligible…and now ONE MONTH later…I am eligible….MUTINY I say……Mass mutiny…a NO VERIZON REVOLUTION!!!!
January 11th, 2007 at 8:08 am
I just moved near same city of Houston and the city does not have ATT so had to go with Verizon. I thought phone companies didn’t have monopoly but there was no choice. To make a very long story short, I applied online for phone and dsl, then had to call them because email said they would turn me on in a month and a half? Then they said there was credit problem as didn’t pay $20 Verizon bill last time I had it with them which I did. I paid them again just to get the phone started. Then found my bank statement and Verizon email stating I paid the same bill one year ago! I will collect money from them later. In the mean time back at the farm they had to cancel my internet order because they said everything is messed up and not working properly. This is after I gave everyone my new phone number. So applied on phone this time and they did not have my credit information or tracking number that they gave me! Finally talked to the credit person and she said everything ok and gave me a order number and told me to call the customer service and they will turn me on when I gave them the number. I called and talked to them for a while as they couldn’t find the record with the order number. They put me on hold, then after 15 minutes someone else picked up the phone and they said “May I help you” It was new person like I just called customer service and never even was talking to the other person. Then I told them I was pissed. They put me to the supervisor it appears. And he said the previous orders have to be all cancelled and have to start up a brand new order! This is 3 times in 3 days if you know how to count. He set everything up and gave me discount on dsl. He said the internet has problems. I was ready to go ip over phone but need fax. These folks are a bunch of scum bags and monopoly and should be illegal to run business like that. This is worse than third world countries.
January 16th, 2007 at 2:53 pm
Update to above. Last Friday the Verizon scum bags came out to put new phone number in box. They told me everything is working then smiled then went away. Inside the house no phone tone on every line in house! All phones dead as doornail! The phone was working with the old phone number up until the same day they switched numbers! Then the nightmare phone call to service, impossible to get human, then computer said for me to run my own tests on the phone box outside. Then eventually got real person, they said they can come next Saturday between 8-5pm making me wait all day for them scum bags. Then they were trying to say the problem was inside the house since I heard a tone when I plugged in the phone in their grey box. How can it be problem inside house when I told them phone was working for 3 years up to the day they switched the numbers! So 2 weeks and no phone and no internet and customer service is nothing but figured out how to bypass the computer call. When calling service, the computer voice will ask for your phone number, but don’t say or put any number in, after 3 times it will say “say Agent” to talk to a real person. If you put your phone number in, you got to go through numerous menus and computer talk and never get to real person. The only reason why they can get away with this fraudulent phone service is because they have monopoly and no choice on phone providers.
January 21st, 2007 at 6:52 am
here is an email i blasted off to VERIZON. read and laff.
the kick in the nuts is i can run a mepis linux liveware disc on my pc and still suffer from the bullshit VERIZON wants to attribute to my OS. i run all mozilla - firefox and thunderbird - to keep away from the MS bullshit.
VERIZON DSL enables yet another form of outsourcing. the indigents of 3rd world countries read scripts on a monitor to “EXPERTLY” walk you through your problems. we have been sold out anywhere you turn.
FUCK VERIZON!!!
ATTN:
if you are in china, indonesia, the philopines, india, mexico or other backwards third world country that receives this you are being directed the wrong mail as this pertains to my VERIZON DSL service in the USA; MARYLAND to be specific. do yourself a favor and forward it to the USA.
if someone in the USA actually receives this, please read and absorb the content.
i have been a customer of VERIZON’S DSL service for over a year and had no complaints until the second week of december. additionally, i send my money to baltimore and would like some acknowledgment of contact with someone out of that office. please be thorough and technical as i understand and appreciate it. if this must reply must come down from a senior engineer, so be it.
back to december…through no actions of my own, my password was corrupted as was the setting of my westell 327 modem. i was on the phone with technicians who try and “guide the customer” through procedural steps in countries in a different hemisphere and a different day as i for much of december and into january.
be honest, the other side of the globe is a day ahead or one behind depending on where that country lies in relation to the international dateline. i controlled satellites for years and know exactly where in the world i am. i will never let another one of those idiots share my computer as they are clueless. i can step some one through most PC matters in my sleep over the phone. these are TRAINED SPECIALISTS??!!
my password and modem were upset several times and your logs should reveal this. i backed up my files, wiped my disc - wrote zeros to it - reinstalled windows xp pro, sp2, office 2K pro and pc-cillin 2007. that and nothing else and VERIZON DSL was still an anchor. i had to get a new password after all of that and don’t remember how many times i had to call about my modem upsets. i can’t recall how many times it was “my fault” or that of my “browser”.
during the first week of january i called customer service and the “on hold recordings” let me know that VERIZON’S engineers had worked out a problem in the WASHINGTON DC AREA. shit the bed! i was on the phone for weeks telling the impotent customer service folks what was going on only to be told it was my equipment. i went to school to learn how to service NASA’s equipment and i can very well build my own computers to my own specifications; no DELL, GATEWAY or other middleman operations. i don’t have proprietary crap on my system that interferes with the signal and i know what is going on with my shit. perhaps it is VERIZON’S ANTIQUATED EQUIPMENT, PHONE LINES or refusal to implement proper amplifiers to satisfy the many customers who, like myself, are buying service that equates to that of overbooked airline service. the internet is full of blogs that reflect my sentiments and some will quote the same time period that was the bomb that hit me. google “verizon sucks”.
does the stockholder’s interests come before the customers’ ? that thought is my explanation for it. offshore customer service people, not techs, nowhere within my vicinity that are running me around until i have to hang up. at one point i was disconnected from a filipino woman and connected to some guy in some other asian country. i quit documenting it because i would have fired all of them at that point.
the real shocker was when i saw 2007 television ads for VERIZON DSL offering flawed service for $19.99 A MONTH!!!. AOL is in the same ballllpark as is EARTHLINK and others. i will stick out VERIZON DSL for a very few months as VERIZON is my phone carrier. please get your shit together.
i have thought of a few possibilities…is VERIZON DSL attempting to screw VONAGE?? is MICROSOFT trying to force PC owners to buy VISTA via internet corruption in conjunction with VERIZON DSL and other ISPs?
i get such ideas because i also got an update to the program SMARTBRIDGE by MOTIVE via VERIZON. block all of the data that comes from VERIZON DSL with my firewall i will have no internet service. your techs, as well as their supervisors, are totally ignorant of that program update. it is unneeded and had VERIZON all over it. not any longer. please explain to me why VERIZON DSL would knowingly pass this malware/spyware onto your customers.
i am awaiting an answer from an AMERICAN considering this.
until then, take care,
THE BEST PART? here is their reply…
Thank you for submitting your help request to Verizon.
Please visit Verizon Help & Support or Call techincal support at 1800 567 6789 for additional assistance with your problem.
January 22nd, 2007 at 3:00 am
in answer to BRETT SAYS DATED 4/25/05
January 22nd, 2007 at 3:24 am
again….
in answer to BRETT DATED 4/25/05…
do you actually believe all of your rhetoric? you may apply that to appallachia or the middle of ohio with no electronic switching and 2 lineman per 200 sq miles but not in suburbs of large cities where more than one out of 3000 has DSL service, much less a phone. much of the metropolitan area i live in has cable or DSL. this shoots the need to troubleshoot down. if the need for linemen exists VERIZON employs a truly archaic system.
we live in the days of electronic switching, ergo the offshore service representatives that control the entire network. the only time a lineman has to physically touch red, green, black or yellow is if the lines are separated and have to be rewoven or some dumb ass lineman has screwed up totally and hosed the entire trunk.
as far as your mention of fiber…yeah, where is it? i worked at JHUAPL and we had actual fiber connections in our offices. there is still a need for a mux/demux device somewhere in the chain as i have no knowledge of any “optical” ethernet cards. how am i to get a drop from the FO lines that would run alongside the phone and cable lines on the poles in my neighborhood? can you point me to this wonderful technology you suggest?
were you sleeping and dreaming at work?
March 12th, 2007 at 9:14 pm
Verizon tried to fuck me over on my bill. I got substandard service for both my phone and dsl. I had to deal with a very moronic tech support and still got nowhere with them (big surprise). My phone had no dial tone at least once a wek and my dsl never did work. I finally cancelled my service with Verizon. When they tried to collect their money from me, I had placed a block on my checking account. Then they tried to threaten me with collections. I responded by doing consumer disputes with the credit bureaus. When I threatened to refer the matter over to the FCC and the FTC, fully documenting my experiences, they referred me to a supervisor who arranged “credit” for services not rendered. Verizon sucks.
March 18th, 2007 at 10:54 am
If you think about it every service has it’s up’s an down’s, take a look at MS and their xbox 360 you have people complaining my 360 broke ms is crap blabh blah blah. But i have a 360 first shipment an it’s still working explain that?
Anyway my point is the percentage of verizon customers having trouble is lower then the percentage of customers not having any issues at all. So if your getting crap service cancel an go else wher, if they are the only isp in your area then just deal with it an stop crying.
O yea an stop crying about the offshore tech support, in order for verizon to make money they have to compete with other companys, to do that they have to offer the lowest price possible but in order to make money they have to hire offshore reps an pay them peanuts. Just so you can pay what 14$-19$ a month you get what you pay for folks.
An maybe if you didnt yell at every rep who helps you an were nice to them, they would stay at their job an not quit because they couldnt deal with the stress from all the pricks calling in crying. So guess what happens when a rep quits? Thats right they replace them…what happens then? o noos they have to retrain that person an the cycle starts all over again
Anyway i could care less because every isp has issues can you say ClearWire? Cox? Roadrunner? Aolhell?
But thats ok because i got back at my isp for ripping me off an giving me crap service “No not verizon” lets just say i dont have to pay for broadband service every month
April 17th, 2007 at 12:24 am
My beef with Verizon is that they install their own interface on all of their the phones. I have a RAZR, which was not my choice because my first phone broke and they replaced it with the RAZR. I don’t like it even more because of the Verizon interface. I pay for the service, which is a two year agreement, why do they have to change the menus to reflect their own? I’d rather have the Motorola interface. I could hack my phone and get rid of the Verizon interface but that will void my warranty, and what if this phone breaks?
Anyone have the same complaint?
April 26th, 2007 at 11:58 pm
Typical verizon tech support. Did you know they are cutting 13,000 more jobs soon? Must feel great to have a dead end job. Phone, broadband,tv,…crap and now less retards manning the phones who cant get a real job and will amount to nothing in life….VERIZON!
May 8th, 2007 at 11:22 pm
Verizon customer service stinks!
I’ve had the service for 7 years; went over my minutes for the first time, and was charged an additional $155.00! When I asked for an explanation; they basically told me to pay up or else. Once my contract expires next month, I’m switching to T-Mobile. Besides, I cannot use Verizon when I travel abroad.
May 25th, 2007 at 12:04 am
Verizon is horrible. Does anyone else think they engage in unfair business practices purposely? I do. I have my own personal experience and know of others that have had serious problems with Verizon.
How many others have had no problem reaching a Verizon sales rep or collection rep but when you have a problem or issue you literally sit on hold for hours because Verizon does not give you any other options. Even a simple one like the ability to leave a message. I seriously think Verizon’s business model is to sign you up, start billing you inaccurately and then prevent you from actually contacting anybody in the company to address the errors or even cancel your service. You end up with bills for services never rendered or excess charges where your only choice is to pay them or wait for them to end up in collections where you can finally speak to someone only to have them threaten you and your credit rating.
I am tempted to speak with a lawyer about a class action suit regarding their practices because I know several people with similar or worse experiences
June 4th, 2007 at 2:18 pm
I’m a verizon costumer for 7 years. my sister & I talk all the time. My sister changed to verizon so we could be on the verizon to verizon plan. It has been the worst choice we could have made.Both of our firsts bills were triple what they normally are and we were both discouraged. After a call to verizon we felt as though the problem would be corrected. Contrary to my belief verizon did not resolve the issue and now my sister and I are stuck with contracts ,that we thought would be cheeper, that now only cost double to triple the cost. My advice to you is to watch out for verizons hidden costs. I truley believe that time warreners commerical that states that Fact about verizon is absolutly true. verizonsuck
June 4th, 2007 at 2:22 pm
I was a verizon customer for last 6 years, i had both DSL and phone connection with Verizon
After i decided to move my service to my new house all hell broke loose
Call 1: verizon says there is an active phone line in the house and they cannot set up my connection. i tried hooking up the phone to all phone jacks , no dial tone.. active line.. my ass.
Call2 : i told verizon that there is no dial tone. the rep tells me that its not necessary that there be an active line and no dial tone. huh… ( who employed this person to begin with ), so i ask her, give me the phone num which is active and the company whom it belongs to , so that i can call them up and have them cancel that line… to which i get the response that , she cannot give that to me.. so i ask her what am i supposed to do next… to which she says.. call up you “lawyer” the “real estate broker” and have them call up the seller and so on and ….so forth.
Call3 : i once again call verizon explaning about the active phone line, i finaally get the number and the company . It was an ATT phone line which was disconnected as of Oct 38, 2006
Call4: i inform verizon about the line that was disconnected. to which the rep tells me to get a confirmation number from ATT about the cancellation,, now how the f..k is ATT supposed to give me a cancellation number to a line which was deactivated 6 months back
Call5: I tell Verizon that i cannot get a conf number from them, so the rep now tells me that they might have to rewire the jacks and its going to cost me a total of $300 to rewire all the jacks in my house… who do they think i am…???.. after some negotiations, they tell me that its possible to rewire my house from outside and then give me a next activation date
Call6 : A day after the new activation date.. my line is still not set up..i call Verizon up and cancel my order
BOTTOM LINE …”VERIZON SUCKS”
June 21st, 2007 at 3:27 pm
Verizon Wireless also sucks. Perhaps more.
From Wikipedia (I added the section about disabled GPS):
Controversy
In mid-2006, the consumer research firm Telephia published a report that suggests Cingular Wireless drops the fewest calls across the country. Verizon Wireless advertises heavily the quality of their network above competitors. According to the Consumer Beat reporter for The Boston Globe:
Telephia independently measures the top four wireless carriers for a number of consumer value points. In relation to call quality, Telephia, in a letter to the four major carriers regarding this research, will not confirm or deny that Cingular drops the fewest calls. Also, Telephia has requested that Cingular update its advertising to indicate that Telephia provided the information it uses to make this claim, not that it actually supports or confirms the ‘fewest dropped calls’ claim.[6]
Verizon “cripples” the file and media transferring features of many of their cellphone offerings in order to force customers to purchase content through its “Get It Now” service. One example is the LG VX8500, a phone that features full MP3 player support. (It has a microSD card to store MP3s, and play and pause/stop buttons on the front of the phone.) Verizon initially modified the phone’s firmware to prevent MP3s from being used altogether. While newer phones were sold with the MP3 player re-enabled, and customers were usually informed of this feature, they still cannot be used as ringtones. The newest version of this phone has once again disabled this capability. Verizon’s policy is in contrast to its major competitors (both GSM and CDMA): Cingular, T-Mobile, Sprint Nextel, and Alltel; which allow their customers to use all the features that are available in the manufacturer’s reference firmware design.[citation needed]
Verizon also deactivates the built-in GPS capabilities of many current phones and PDAs. For example, its recently introduced Blackberry 8830 has full GPS capabilities and the Blackberry Maps application which uses the GPS capability for tracking and navigation. Verizon has disabled the GPS, reportedly to sell subscription-based GPS services at a later date.
Verizon advertised the Motorola V710 as having full Bluetooth capability, when in reality it had no OBEX or OPP functions built in. After many complaints, a class action suit was filed for false advertising, not only for advertising missing capabilities, but also for telling customers who complained to Verizon that an update was coming out “in November.” The lawsuit was initiated in January of 2005 and settlement decision became final on March 20, 2006, with Verizon offering to qualified members of the class action suit (purchased a V710 BEFORE February 2, 2005) a $25 credit to all of its V710 customers, or the option to trade in the V710 for $200 or original purchase price and allow them to keep their phone number and service, or $200 or original purchase price and allow them to break their contract and discontinue service with Verizon (all after numerous paperwork loops). The settlement to the lawsuit did not directly address the V710’s restrictions. The same hardware crippling exists with Motorola’s successor to the V710, the E815, but unlike the V710, the E815 was marked clearly that OBEX and OPP was disabled. Additionally, through a seem edit, OBEX could be enabled on the 815, but not on the 710 (the Verizon e815 lacks the OPP profile altogether). Other carriers’ versions of the V710, while still possessing some restrictions to the Bluetooth functionality, are much less restrictive overall, allowing full use of the customer’s own MIDI and MP3 files for ringtones, etc.[citation needed]
Verizon makes heavy use of Qualcomm’s BREW technology, and uses it over Java in case of phones where both are an option. By using BREW (which is branded Get It Now), Verizon locks users into its own applications, making it impossible to install anything Verizon doesn’t offer. Programs such as the standard mail reader included in some phones were removed, forcing people to buy expensive mail readers from Get It Now. It is not uncommon for CDMA carriers to implement BREW. Most of the US CDMA carriers currently use BREW. Sprint Nextel is the main exception. They have opted for the Java interface.[citation needed]
Verizon Wireless has removed features in firmware updates for the Motorola V710 and several other newer phones for ringtone transfers, making it more difficult - but not impossible - to transfer MP3s from the phone’s microSD card. This update also disabled editing of the homepage field in WebSessions making it more difficult to use alternate WAP gateways. One result of this crippling has been a prominent network of “unofficial” web sites, documenting how to enable, access, or use hidden or crippled features. This often includes divulging service codes for new phone models, or homebrew software that can access otherwise hidden parts of the phone’s memory system.[citation needed]
Verizon Wireless has recently implemented a standard user interface across all handsets. Somewhat reminiscent of LG’s interface, this standard reduces support training costs. However, it has also anecdotally alienated many brand-loyal customers who find it not aesthetically pleasing, only minimally customizable, slower than the previous interface, and a hindrance to the functioning of several previously available phone features.[citation needed]
Verizon Wireless has come under fire by “power users” of its EV-DO wireless data network (called BroadbandAccess), for using language in its terms of service which heavily restricts what activities an EV-DO user can conduct even though the service is advertised as offering “Unlimited” data usage. The language in Verizon Wireless’ usage agreement states:
Unlimited NationalAccess/BroadbandAccess services cannot be used (1) for uploading, downloading or streaming of movies, music or games, (2) with server devices or with host computer applications, including, but not limited to, Web camera posts or broadcasts, automatic data feeds, Voice over IP (VoIP), automated machine-to-machine connections, or peer-to-peer (P2P) file sharing, or (3) as a substitute or backup for private lines or dedicated data connections… We reserve right to limit throughput or amount of data transferred, deny or terminate service, without notice, to anyone we believe is using NationalAccess or BroadbandAccess in any manner prohibited above or whose usage adversely impacts our network or service levels.[7]
To stem criticism of the above, Verizon Wireless now outright limits the “unlimited” use, by imposing a quota on “unlimited” use, and terminates customers who exceed it. According to The Washington Post,[8] Broadband Reports,[9] tech columnist Robert X. Cringely,[citation needed] many wireless industry “insider” news sites and blogs,[10][11][12] Verizon advertises “unlimited” broadband service but reserves the right to terminate anyone using more than 5 GB/month (166 MB/day) regardless of use or content transferred, with no difference between permitted web browsing, or prohibited uses, such as peer-to-peer file sharing). This is a quota of about 15 minutes of continuous data transmission time per day. A PBS investigator monitored his bandwidth during normal use and discovered it to be 184 MB/day[13].
June 25th, 2007 at 1:51 pm
yep, even a year later after finding this. VERIZON still SUCKS!!!! I have phone and dsl, which is more off than on. not even one year later…just six months they inform me after countless open tickets and visits to my house, that I need to replace my modem…..which by the way???? is no longer on warrenty. it will be only 60.00 to get a new one. BS! and isnt it convenient that there is no actual contact us thru email on the verizon.net website. oh you can send email and get a programmed response…but no one is actually reading it. I am cutting them off right after I take the time to use my static filled line phone to call them and let them know for the numerous time that I am not pleased.
July 4th, 2007 at 11:04 am
Well I never wanted a cell phone before because I always thought the service was greatly overpriced. But one day my son said I could get on his cell phone family plan which would be a lot cheaper…It was supposed to be $35 month and with the so called insurance another $5 and 350 minutes a month ..Well dam I said that is a pretty nice package I knew I would never use up 350 minutes and $40 is not bad also I got free activation and a free but outdated cell phone. No problem I only wanted phone service no text messaging or camera or internet access I have that already at home. So like a blind fool I sign up. Well the service was activated I got my cell phone pretty quick in the mail and everything was running smooth even customer support was pleasant at least for me it was. But then at the end of the month I got my first bill $173….!What! I didn’t even use a third of my minutes and yet my phone bill is $173 well all I got was a bill that said I owed a an immediate payment with no listing to show me what the charges was for so I had to call