Comments on: Verizon Sucks.

By: Verizon_Still_Sucks

Verizon_Still_Sucks — Tue, 09 Dec 2008 16:30:41 +0000

Will never buy another product or service from Verizon. Comcast is superior in my area in every facet. Not perfect but way better. At least one person asks me every day if they should switch to Verizon. If they live on my node, I encourage it but otherwise send them here.

By: Jim

Jim — Fri, 28 Nov 2008 21:54:44 +0000

Verizon sucks. This is just a minor thing compared to some of the other stories on here, but I’ve reached the same conclusion-Verizon sucks. I received an email directed to a “janena Butterworth” from “the Broadband customer care team”. It looked Genuine, except it was directed toward Janena Butterworth, which is not my name, and told me to click an activation button to “activate my broadband service” which apparently I had ordered. I never ordered broadband service. In fact, to the best of my knowledge it’s not available in my area yet.

There was a number, 1-800-567-6789, that the email said to call if I had questions. So I called it, and got the standard automated telephone garbage. I wanted to find out if the email was spam or a mistake. The closest thing in the menu seemed to be tech support. They said to talk to the billing department. They told me to call 1-800-567-6789. Why can’t the just dial the correct department for you? So i did, and the billing dept. was closed. They said goodbye and hung up on me! Why didn’t tech support tell me it was closed??? Then I called back, hoping to find out if I could even GET Dsl in my area. They couldn’t tell me. They told me to call the billing department! So This time I asked them to connect me, and this time they had to admit it was closed until monday!

I just deleted the email and will call the billing department on monday, I guess………Just a lot of frustration!

By: LB

LB — Mon, 27 Oct 2008 02:08:36 +0000

Why in hell would anyone want Verizon? Their tech support are retarded; their CS personnel have attitude; and their equipment is some of the worst in the business.

Stay with Verizon if you like to be fucked over, but I kicked Verizon’s ass out of my life, along with their shitheaded CS and tech support assholes.

By: Jason

Jason — Tue, 12 Aug 2008 05:42:35 +0000

Verizon, Comcast, and any other media outlet device is awesome. The only problem is the cost which goes up and up and up. The problem many do not consider is the lack of fair deals with cell phone companies with regard to cell phone contracts, which are at an end if the court has their way. Normally, I am for business but in this case, when a cell phone barely lasts a year if you do more than sit on your ass, this is a happy day.

By: Laurie

Laurie — Fri, 01 Aug 2008 14:54:43 +0000

Over the years, we’ve reported Verizon to the PUC several times. It’s the only way to get them to do anything. We were without phone service for days while they told us it worked fine, told to stand outside and make all of our calls from the interface box - not that the phone worked from there either, jump through flaming hoops - oh, and there was the one who just said “Get F***ed” and hung up. I guess she just wasn’t in the mood to do her job at all. Her job being lie to the customer and deny all problems exist (or blame the customer and say there must be a problem with their phone or wiring inside their house). Then there was the “all in one” bill fiasco where they’d bill double or triple the monthly payment and blame it on DirecTV. But that was all before we got DSL. Now, no matter what - the answer is “you must have changed your settings”, “call Microsoft, there must be a problem with Outlook” OR and I like this one best of all “You no worry! Everything works OK!” I guess things might be different if we had more than 1 phone company to choose from…

By: Kevin Mac

Kevin Mac — Thu, 24 Jul 2008 15:52:29 +0000

Hi folks,

Before my personal rant, let me comment on cheap cell phones: I purchased a $30 Trac-Phone several years ago, and NEVER had any problem with it…so saying that you get what you pay for justifys Verizon giving away defective phonesis not true.
My personal situation: signed up in January for the Verizon triple package, which included a free TV….surprise surprise, they were “out” of TV’s in January, but they would give it to me in April. No word from them in April, so I began attempting to call costomer service to inquire about my TV. I spent countless hours on hold, being told by an electronic voice that my call was important. We’re talking 30-40 minutes of waiting to speak with someone, with no luck. Finally today I spoke with someone who said it’s too late, the promotion is over, why didn’t you call before?!?
At the end of my one year contract, I will never use Verizon again.
Ciao - Kevin M.

By: Verizon_Sales_Agent

Verizon_Sales_Agent — Mon, 21 Jul 2008 06:44:12 +0000

well i have been selling verizon for about a year now…and that i have noticed is that people come in and want the free phones( which is understandable) but then they get pissed when the cheap Motorola breaks….. thats like buying a Geo and getting pissed because it isnt as nice a BMW…..cell phones are no different from any other product out there….you get what you pay for. If you dont want to spend the 50 extra dollars and get a better phone then you need to realize you are going to get a bottom of the line phone…so dont be pissed when it breaks….. I also really like it when people come in and expect me to give them phone when they have broken their own phones…like when someone doesnt have ensurance on their phone but thinks that there junky motorola is suppose to handle a swim in the lake or a drop off of a roof, and then they think its verizons fault….. I am not a corporate verizon dealer, i work in the indirect market. but i love verizon. they are a smart company and they know how to do business….once the buy out of alltel happends verizon will be sitting at 80 million customers…and as much as people think verizon sucks they do have the lowest churn rate out of any wireless company….so they are good and they have the best reception over all…..so yea….everyone needs to just settle down and stop thinking they are just entitled to free things and whatever….phones are crazy spendy…so people stop thinking that paying 200 for a phone is to much to pay, because verizon has to buy the phones from the manufacturers for way more then that….so everyone needs to just settle down!

By: James

James — Mon, 28 Apr 2008 17:51:03 +0000

I called Verizon FIOS to order phone, internet, and cable prior to my move in. My Consumer Order Summary was dated 3-28-08, and the scheduled installation date was 4-7-08. I reviewed the e-mail and all looked well. I move into my new house and install date comes. They setup an 8 AM-noon window. I already had the Optical Network Terminal unit (ONT) in my house, so I figured this would be cake for them. I am a Sys Admin at an ISP, so the internet stuff I could do myself with ease.

On install day, no one showed, no one called. I had my mobile with me at ALL times. So around 1:30 PM I called Verizon to see what was going on. If something came up, I had a week off to move in and if they needed to come by in a day or two, I was totally cool with that. After about an hour on hold I got in touch with a “state level” dispatcher. That said that there were “no facilities available for my order” and I was called. Nope, I wasn’t called; they did have my cell (which I had with me all of the time) in their records. I wanted them to come out later in the week if possible since I was home. They said that their next available time for me was 4-12-08, which was a day where I was going to a wedding. The next available time after that was at the end of the month, on a work day for me.

Basically because they did not show up, or even notify me with a reason, they put me at the back of the line. I was trying to escalate my request and the support only gave me unreasonable dates and that “no facilities available for my order” BS. I later wanted to get my copper line put back so I could at least get phone service, and after a long wait in hold they gave me the end of the month as a date. Basically I was being run around in circles and being shoved to the end of the line because Verizon screwed up my installation. I was told the only way I could get it sooner is if I “knew an installer who’d do me a favor,” and I was pretty much screwed with the window of time I had to get the service installed. The salesperson fed me a load of bull and the installer didn’t even call me with a reason. I tried to figure out what “no facilities available for my order” meant, and why this was such a problem since I already had the ONT in my house. Half of their work was already done.

The same day, I called a local cable company who installed my phone, internet, and cable the next day. They showed up on time and did the normal pre and post appointment verification. I unplugged the ONT in my house and let the battery go out. Verizon gave me such a lousy customer experience I swore I would never do business with them, and be sure to let other people know about their awful customer service and commitments they setup and do not honor. Verizon screwed up prior when they bought Bell Atlantic, and screwed up our perfectly find DSL service I had around 98/99. My money is going to a competitor, and Verizon won’t see if because they have abysmal customer service. I am certainly interested in fiber optic lines connected to my house, but so long as Verizon is the only provider, I will happily do without.

James
Herndon, VA

By: Danielle

Danielle — Sun, 06 Apr 2008 15:47:19 +0000

Apparently, everyone has problems with their phone and DSL service. Verizon may be getting alot of flack on this page, but to praise Comcast is unacceptable. Every problem I’ve ever had with my online and phone service has been because of Comcast - even after I stopped using it. They charged me TWICE once I had already called the office and dropped the service. The first time, they apologized for their mistake and promised a refund. Imagine my surprise when the next month, there was my Comcast bill again. A service I NO LONGER USED.

By: Vicki

Vicki — Fri, 04 Apr 2008 04:59:04 +0000

The sad thing is in my case is that I was told by a Manager in the College Station, TX Verizon Store that He was NOT in Customer Service and that he gets off work at 6pm, (it was 5:55 pm) that I would have to take some time off from work so I could get some assistance with my problem because Verizon Closes at 6pm. and he was not going to “deal” with any other customers today. I work 45 min from home M-F 9 to 530 and have a 30 min lunch break. The reason he told me I would take have to take off work was because I told him this and that it ALWAYS takes at least 30 min to speak to someone on the phone. Well I took some time off the next morning to handle the issue, (He could have told me that they were open on Saturday, but I guess that would make him in Customer Service.) I was on hold from 8:03 am till 9:00 am and got disconnected, i then called back at 9:01 and finally got to speak to a live person who told me the reason I hadnt been receiving my bills was because I had signed up for Paperless billing and would need to log into my account to turn it off, hummm let see I had called 5 times in the past to ask for my bill to be sent to me and every time the rep told me I should start receiving them. but no one ever told me about needing to go online, which I could have done in the past but at the time I called my computer was not working. when I told them this they said well I can get you over to the department who can assist you with that if I didnt mind holding, I said I would as long as I wasnt on hold for long because I had to get to work. I was assured it would only be a min or two since that department didnt get as many calls as theirs. I hung up after being on hold for 20 min and still have to call again to get it corrected because now I am locked out of my account online. If there was another phone company where I live I would drop them. because they SSUUCCKK bigtime.