Will never buy another product or service from Verizon. Comcast is superior in my area in every facet. Not perfect but way better. At least one person asks me every day if they should switch to Verizon. If they live on my node, I encourage it but otherwise send them here.

Verizon sucks. This is just a minor thing compared to some of the other stories on here, but I've reached the same conclusion-Verizon sucks. I received an email directed to a "janena Butterworth" from "the Broadband customer care team". It looked Genuine, except it was directed toward Janena Butterworth, which is not my name, and told me to click an activation button to "activate my broadband service" which apparently I had ordered. I never ordered broadband service. In fact, to the best of my knowledge it's not available in my area yet.

There was a number, 1-800-567-6789, that the email said to call if I had questions. So I called it, and got the standard automated telephone garbage. I wanted to find out if the email was spam or a mistake. The closest thing in the menu seemed to be tech support. They said to talk to the billing department. They told me to call 1-800-567-6789. Why can't the just dial the correct department for you? So i did, and the billing dept. was closed. They said goodbye and hung up on me! Why didn't tech support tell me it was closed??? Then I called back, hoping to find out if I could even GET Dsl in my area. They couldn't tell me. They told me to call the billing department! So This time I asked them to connect me, and this time they had to admit it was closed until monday!

I just deleted the email and will call the billing department on monday, I guess.........Just a lot of frustration!

Why in hell would anyone want Verizon? Their tech support are retarded; their CS personnel have attitude; and their equipment is some of the worst in the business.

Stay with Verizon if you like to be fucked over, but I kicked Verizon's ass out of my life, along with their shitheaded CS and tech support assholes.

Verizon, Comcast, and any other media outlet device is awesome. The only problem is the cost which goes up and up and up. The problem many do not consider is the lack of fair deals with cell phone companies with regard to cell phone contracts, which are at an end if the court has their way. Normally, I am for business but in this case, when a cell phone barely lasts a year if you do more than sit on your ass, this is a happy day.

Over the years, we've reported Verizon to the PUC several times. It's the only way to get them to do anything. We were without phone service for days while they told us it worked fine, told to stand outside and make all of our calls from the interface box - not that the phone worked from there either, jump through flaming hoops - oh, and there was the one who just said "Get F***ed" and hung up. I guess she just wasn't in the mood to do her job at all. Her job being lie to the customer and deny all problems exist (or blame the customer and say there must be a problem with their phone or wiring inside their house). Then there was the "all in one" bill fiasco where they'd bill double or triple the monthly payment and blame it on DirecTV. But that was all before we got DSL. Now, no matter what - the answer is "you must have changed your settings", "call Microsoft, there must be a problem with Outlook" OR and I like this one best of all "You no worry! Everything works OK!" I guess things might be different if we had more than 1 phone company to choose from...

Hi folks,

Before my personal rant, let me comment on cheap cell phones: I purchased a $30 Trac-Phone several years ago, and NEVER had any problem with it...so saying that you get what you pay for justifys Verizon giving away defective phonesis not true.
My personal situation: signed up in January for the Verizon triple package, which included a free TV....surprise surprise, they were "out" of TV's in January, but they would give it to me in April. No word from them in April, so I began attempting to call costomer service to inquire about my TV. I spent countless hours on hold, being told by an electronic voice that my call was important. We're talking 30-40 minutes of waiting to speak with someone, with no luck. Finally today I spoke with someone who said it's too late, the promotion is over, why didn't you call before?!?
At the end of my one year contract, I will never use Verizon again.
Ciao - Kevin M.

well i have been selling verizon for about a year now...and that i have noticed is that people come in and want the free phones( which is understandable) but then they get pissed when the cheap Motorola breaks..... thats like buying a Geo and getting pissed because it isnt as nice a BMW.....cell phones are no different from any other product out there....you get what you pay for. If you dont want to spend the 50 extra dollars and get a better phone then you need to realize you are going to get a bottom of the line phone...so dont be pissed when it breaks..... I also really like it when people come in and expect me to give them phone when they have broken their own phones...like when someone doesnt have ensurance on their phone but thinks that there junky motorola is suppose to handle a swim in the lake or a drop off of a roof, and then they think its verizons fault..... I am not a corporate verizon dealer, i work in the indirect market. but i love verizon. they are a smart company and they know how to do business....once the buy out of alltel happends verizon will be sitting at 80 million customers...and as much as people think verizon sucks they do have the lowest churn rate out of any wireless company....so they are good and they have the best reception over all.....so yea....everyone needs to just settle down and stop thinking they are just entitled to free things and whatever....phones are crazy spendy...so people stop thinking that paying 200 for a phone is to much to pay, because verizon has to buy the phones from the manufacturers for way more then that....so everyone needs to just settle down!

I called Verizon FIOS to order phone, internet, and cable prior to my move in. My Consumer Order Summary was dated 3-28-08, and the scheduled installation date was 4-7-08. I reviewed the e-mail and all looked well. I move into my new house and install date comes. They setup an 8 AM-noon window. I already had the Optical Network Terminal unit (ONT) in my house, so I figured this would be cake for them. I am a Sys Admin at an ISP, so the internet stuff I could do myself with ease.

On install day, no one showed, no one called. I had my mobile with me at ALL times. So around 1:30 PM I called Verizon to see what was going on. If something came up, I had a week off to move in and if they needed to come by in a day or two, I was totally cool with that. After about an hour on hold I got in touch with a “state level” dispatcher. That said that there were “no facilities available for my order” and I was called. Nope, I wasn’t called; they did have my cell (which I had with me all of the time) in their records. I wanted them to come out later in the week if possible since I was home. They said that their next available time for me was 4-12-08, which was a day where I was going to a wedding. The next available time after that was at the end of the month, on a work day for me.

Basically because they did not show up, or even notify me with a reason, they put me at the back of the line. I was trying to escalate my request and the support only gave me unreasonable dates and that “no facilities available for my order” BS. I later wanted to get my copper line put back so I could at least get phone service, and after a long wait in hold they gave me the end of the month as a date. Basically I was being run around in circles and being shoved to the end of the line because Verizon screwed up my installation. I was told the only way I could get it sooner is if I “knew an installer who’d do me a favor,” and I was pretty much screwed with the window of time I had to get the service installed. The salesperson fed me a load of bull and the installer didn’t even call me with a reason. I tried to figure out what “no facilities available for my order” meant, and why this was such a problem since I already had the ONT in my house. Half of their work was already done.

The same day, I called a local cable company who installed my phone, internet, and cable the next day. They showed up on time and did the normal pre and post appointment verification. I unplugged the ONT in my house and let the battery go out. Verizon gave me such a lousy customer experience I swore I would never do business with them, and be sure to let other people know about their awful customer service and commitments they setup and do not honor. Verizon screwed up prior when they bought Bell Atlantic, and screwed up our perfectly find DSL service I had around 98/99. My money is going to a competitor, and Verizon won’t see if because they have abysmal customer service. I am certainly interested in fiber optic lines connected to my house, but so long as Verizon is the only provider, I will happily do without.

James
Herndon, VA

Apparently, everyone has problems with their phone and DSL service. Verizon may be getting alot of flack on this page, but to praise Comcast is unacceptable. Every problem I've ever had with my online and phone service has been because of Comcast - even after I stopped using it. They charged me TWICE once I had already called the office and dropped the service. The first time, they apologized for their mistake and promised a refund. Imagine my surprise when the next month, there was my Comcast bill again. A service I NO LONGER USED.

The sad thing is in my case is that I was told by a Manager in the College Station, TX Verizon Store that He was NOT in Customer Service and that he gets off work at 6pm, (it was 5:55 pm) that I would have to take some time off from work so I could get some assistance with my problem because Verizon Closes at 6pm. and he was not going to "deal" with any other customers today. I work 45 min from home M-F 9 to 530 and have a 30 min lunch break. The reason he told me I would take have to take off work was because I told him this and that it ALWAYS takes at least 30 min to speak to someone on the phone. Well I took some time off the next morning to handle the issue, (He could have told me that they were open on Saturday, but I guess that would make him in Customer Service.) I was on hold from 8:03 am till 9:00 am and got disconnected, i then called back at 9:01 and finally got to speak to a live person who told me the reason I hadnt been receiving my bills was because I had signed up for Paperless billing and would need to log into my account to turn it off, hummm let see I had called 5 times in the past to ask for my bill to be sent to me and every time the rep told me I should start receiving them. but no one ever told me about needing to go online, which I could have done in the past but at the time I called my computer was not working. when I told them this they said well I can get you over to the department who can assist you with that if I didnt mind holding, I said I would as long as I wasnt on hold for long because I had to get to work. I was assured it would only be a min or two since that department didnt get as many calls as theirs. I hung up after being on hold for 20 min and still have to call again to get it corrected because now I am locked out of my account online. If there was another phone company where I live I would drop them. because they SSUUCCKK bigtime.

Verizon bundled services liers, cheats and AO customer nice enough to do nothing for you no justice.

If you have problems with Verizon DSL call the FCC and let them do their job.

Verizon is evil. I ordered the FIOS triple play in Dec. For the first two weeks nothing worked - no phone, no TV, no internet. Even after the problems were “fixed”, our internet service is slower and goes down frequently. Then Verizon started billing me for services I did not request. And Verizon never delivered the TV promised. Most calls to complain ended with them putting me on hold and then hanging up on me. Clearly “triple play” means that Verizon screws you in three ways: 1) the quality of services gets worse with FIOS, 2) they overcharge you, and 3) they renege on their promotion promise.

1. Verizon came to install FIOS for one of my tenants and disconnected by RCN phone and used that cable for her FIOS. They refused to return to fix the problem - said I had to call my carrier RCN.

2. Purchase 30 day trial of Broadband. They mailed it to the wrong address. Had to call again for them to ship another. Meanwhile, they charged me from the original order date, even though I didn't receive it for 2 weeks past that date. Wanted to return it within 30 day window. Call 800#, they told me I had to go to a Verizon Store to return the equipment before they could cancel the service. I asked for the shipping address to mail the package, they did not have that information, but could mail it to me (another 3 days mail time). So, I went to a Verizon Store and returned the equipment and asked them to cancel my service. They said they could not do that. I had to call the 800# to cancel the service. So, the next day, I called the 800# and got transferred so many times it would make your head spin. The rep started to tell me that I had to first return the equipment prior to cancelling, I had to walk him through looking up int he computer that I did return the equipment and at what Verizon Store the night before....Then, they actually cancelled my broadband service and I asked for a confirmation number. They don't have confirmation numbers. So, I said, you don't have confirmation that my service has been cancelled? They said it is something "automatic" in their system. Right, I bet their "automatic" system isn't in any way connect to their wonderful rip off billing system! So, I got his name and extension. I will never as long as I live deal with Verizon again. Their service, customer service and billing system is a friggin mess and they could care less about their customer. On another note, the young woman employee at the Verizon store where I returned the broadband mentioned that her father has been trying to get Verizon to fix his home, landline phone for weeks now, with no results and they (Verizon employees) do not get any discounts. Does Verizon suck or what?

We made the mistake of using the "single billing" option for our Verizon cell and land line phone bills. Don't do it. Just don't. They screwed up, shutting off our land line with the claim that a bill we had paid (we had the damn cancelled check) hadn't been paid. We called on the cell phone to find out why our phone wasn't working and were told about the cancellation. I read them the cancelled check number, and asked to have the phone service returned. They said it would take 2 days. I said, "It doesn't take 2 days for bits to travel from one computer to another." I was told that if I swore again, the rep would hang up! I replied, "I didn't swear, all I said was that computer bits don't take 2 days ..." She hung up. I didn't even get to finish the sentence.

I called back, and and talked to a nice person who said they'd try to fix it, but it would take a little while, could I call back in about 15 minutes. I said sure. I hung up.

They shut off the cell phone. When we used a friend's phone to call back a few hours later, we were told that the service was shut off due to the "unpaid" land line portion of the bill ... the same one that wasn't unpaid, and of course, it's impossible to leave one unpaid and pay the other when they're both the same bill. And even more, if they could actually separate the billing, to make it possible for one part of the combined bill to be unpaid, how was it possible that they couldn't separate the two distinct services (land and cell)?

Anyway, it took 2 days of calling back every few minutes to get phone service restored, then another month to split the cell and land line bills back into their own single bills. Then we cancelled the land line for long distance (no choice for local) and shut off the cell phone.

Completely incompetent. It's like dealing with a health insurer - they know that a certain percentage of callers will just give up and pay whatever insane bill Verizon sends their way, because they eventually feel they have no choice.

In response to VZ plus, if I asked you to calculate the modulus of elasticity would you know how? Probably not, and thats because I am an engineering major and you are not. Do I think you are ignorant for not knowing? No because why would you need to know that if you are not an engineer. You know about modems because you work with them everyday. These pple dont or else they wouldnt ask questions. And since you are so fucking smart shouldnt you answer their questions? Its called customer service asshole. You chose your job. If you think these pple are so stupid why dont you go get a fucking degree and get a better job? It pple like you that make customers so frustrated. You are pissing me off and I can build a pc and write all the software for it I can only imagine how a customer feels.

Hello all!

Well I work for verizon and I would never ever invest in their service. I agree with an earlier comment that dsl is shitty technologies because, well, it is. If you want reliable go with cable. The comment about cable being unreliable because ip lease expires is bullshit. If your modem or router does not renew your ip adress that is not the problem of the isp. That is a hardware problem. When the ip expires your modem or router has to release and request a new one for you to get on the net. To the other verizon tech that said that most of the internet problem is the customers prob well thats sorta true. The problem is at there location but that does really mean it is their fault. If I provide you with a compiler that functions properly and tell you to compile a program but forget or do not tell you how to write the program or what program to write who's fault is it that you cannot utilize the compilation program? I would say it is mine. You cannot blame someone for not knowing, you can blame them for not listening or thinking they know better. But than of course there are some tech agents who are fucking retarded. They do not know the first things about computers, but that is not their fault really, it is verizons for hiring them. At any rate the point here is that verizon suxs balls. Cable is crazy better and does not require pppoe which introduces a whole new bag of problems.

A real kick in the nuts with Verizon is every time I try to send an attachment with my email - regardless of content - anything over 1M is thrown back at me and I am informed the SMTP server configuration is incorrect. How can it be configured any other way? I can send email. Calling one of those 3rd world NAFTA assholes with little knowledge of the computer or the English language is like accepting it for reasons unanswered.

I am a musician, I edit photo/video and rely on the ability to send the stuff through email versus snail mail. I can receive huge files from others but I cannot send any. I have been told it is a local line issue. "No asshole, it is a lazy Verizon issue!" I rarely get a north American English speaking rep tho my bills go to Baltimore, MD. I don't pay some douche bag in Bangladesh for my phone/internet service. Any time I try to voice my opinion about this I am told it is global and can be handled by Jose Cuervo himself there in Mexico City.

When did the idea of global electronic switching replace correcting problems?
I don't want cable as I got away from those asswipes 2 years ago and am now on satellite. Are there problems with satellite TV? The reception is great. The only thing I can bitch about is it still costs too much money to watch TV.

The real kick in the nuts with Verizon is every time I try to send an attachment with my email - regardless of content - anything over 1M is thrown back at me an I am told the SMTP configuration is incorrect. Calling one of those 3rd world NAFTA assholes with little knowledge of the computer or the English language is like accepting it for reasons unanswered.

I am a musician and I edit photo/video and rely on the ability to send the stuff through email versus snail mail. I can receive huge files from others but I cannot send any. I have been told it is a local line issue. "No asshole, it is a lazy Verizon issue!" I rarely get a north American English speaking rep tho my bills go to Baltimore, MD. I don't pay some douche bag in Bangladesh for my phone/internet service. Any time I try to voice my opinion about this I am told it is global and can be handled by Jose Cuervo himself there in Mexico City.

When did the idea of global electronic switching replace correcting problems?
I don't want cable as I got away from those asswipes 2 years ago and am now on satellite - is there problems with satellite TV? The reception is great. The only thing I can bitch about is it still costs too much money to watch TV.

Sam Hollywood...I'm just trying to GET service from Verizon. Where to begin... Back in mid-December of 2007 I decided to jump ship from Comcast to get the FiOS Freedom package from Verizon. During this same time, Verizon was also offering a "FREE" 19" HDTV as part of the package. I was told my install date would be 01/10/08. No problem. Uh-oh, PROBLEM!!!

My install date had to be delayed because the order had been entered incorrectly in the system. OK, so when's my NEW install date?
February 3, 2008. "You guys work on Sundays", I asked? "Yes", the customer service agent assured me. Still, I felt more comfortable with a Saturday install date, so we settled on Saturday February 9, 2008. Cool. On Thursday February 7, my previous phone supplier Cavalier cut off my phone. Yay.

Saturday arrives and the tech shows up at the very beginning of the window of time I was given. Hey, Now!!! That NEVER happens when I need to have a service supplied. But wait, I spoke too soon. The tech can't get my phone, internet, or television set up because the contractor(probably the lowest bidders)didn't install the FiOS line properly. Damn.

He makes a note of the problem, calls in the problem to the office, apologizes then leaves. Monday I'm on the phone with Verizon and we decide upon Friday February 15, 2008 as my new install date. Perfect! I have some contractors coming to my unit to repair some water damage in a closet. I'll miss a day of work, but at least I can handle two things in one day. Oh, by the way did the contractor come out and fix the problem with the line? No one seemed to know.

Friday February 15, 2008 arrives and so does the contractor to fix the water damage in my closet. A little later, but still in the first part of the window of time given me, the tech arrives. He walks over to the closet, checks the wire and makes the same discovery that the previous tech made...the line is BAD!!! Apparently, no one bothered to send the contractor to fix the problem in the week between the 9th and the 15th. Yay!!! And they sent out a tech who can't do his job until someone else does theirs. Yay!!! So now I get to wait ANOTHER week to get my FiOS service. Yay!!! Then, a half hour later, another Verizon tech is at my residence because corporate didn't bother to update the system to tell him he couldn't work due to a bad line. Yay!!!

Feeling as though the current situation isn't helping anybody, I go to a pay phone to call the Verizon customer service number to see if we can straighten out this mess while I'm still relatively young. As many of you are aware, you have to go through quite a few layers to actually speak to a human being when calling customer service. This process can turn a concerned customer into an irate customer in a matter of minutes. When I finally did get a rep on the phone I explained my problem as follows:"I need the contractor who the HALF ASS JOB of installing my FiOS cable to come back to my residence and do another HALF ASS JOB so I can get the whole ass put into getting the problem fixed."

My statement didn't go over well with customer service! Apparently the words "HALF ASS JOB" offended him. He almost hung up on me right then and there I explained to him as I'm explaining to you, I have no beef with the Verizon techs. I DO have a beef with a company that's willing to save a buck by hiring incompetent contractors at the expense of customer satisfaction. He didn't like my tone, and I didn't like not having a home phone for over a week. But, here's where he gained my contempt.

I told him that I needed someone in a supervisory position to call me before 5pm Friday February 15, 2008 and he assured me that they would. Yeaaaaaaah. I told him that there was no way that I was going to get the call because it was the Friday of a President's day weekend and that "the Boss" had already left the building. He still contended that I would get the call, but of course the call never came. Surprise!!

So, now it's Saturday February 16, I'm at a couple I'm friends with home calling Verizon customer service yet again. At this point I feel like their 7 year old has a better handle on how to fix the problems I'm having than Verizon does. And no, I'm not kidding. Suffice to say, that call was a wasted effort. My new part time job is trying to get FiOS service...and I'm paying for it. I just got my cell phone bill and it was over $90.00!!! That's what happens when you have a pay as you go phone and no land line. But, I digress...let's continue the saga.

Monday February 18, when I get to work, I realize that there is a Verizon building across the street from me. So, I park my car and stroll over to their building and ring the doorbell. Apparently, you're not supposed to come a callin'. The guys there told me that the building I ventured to was a kind of fueling station/hub, but one of them was able to give me some useful phone numbers to call to get this cluster-F sorted out. How good were the numbers? When I called them the person who's name I was told to ask for answered the phone!!

At this point, my case was handed over to the department that handles the ground line problems and they got right on it. A tech was sent out to my address to check lines and the box. A report was made back to corporate and yet ANOTHER install date, Saturday February 23, 2008, is given. After all that has occurred in trying to get to the end of this installation nightmare, I remained cautiously optimistic. In other words, believe it when you smell it.

This posting was written Saturday February 23, 2008. On the appointed install date I still can't call Verizon on my home phone to tell them that their contractor blows dead bear because the contractor never came back out to fix the line. On the bright side, I now no the name of another tech who, like those before him, was unable to do his job because the contractor didn't do his.